Emily French
Louisville,KY
Summary
Responsible Certified Paraoptometric Technician provides relationship-based eye care and outstanding customer service. Performs patient work ups, ancillary testing and orders and dispenses contact lenses to support optometrist and promote operational efficiency. Establishes priorities, works independently and proceeds with objectives without supervision. Qualified with 6 years of experience delivering high level of customer service and patient centered care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Contact Lens Technician
Koby And Karp Doctors Eye Institute
Louisville, KY
06.2022 - Current
- Worked safely with standard and caustic chemicals in optical lab.
- Operated and worked with basic and advanced optical laboratory equipment, tools, supplies and materials.
- Entered prescription data into computer and initiated new contact lens orders.
- Executed routine and advanced production duties associated with lens production and paid close attention to quality.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
Contact Lens Specialist
VisionFirst
Louisville, KY
04.2021 - 05.2022
- Take patients health history and current eye health into discretion with fitting specialty lenses as far as Scleral, hybrid, and other GP lenses.
- Preforming series of tests on patients for corneal health and integrity of cornea, paper charting, scanning, appointment scheduling, verifying insurances, billing exams/materials with insurances, educating patients with care about contact lenses.
- Entered prescription data into computer and initiated new contact lens orders.
- Performed multiple concurrent tasks at several different equipment stations and maintained superior job flow.
- Completed field of vision, OCTs and pachymetry evaluations.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Handled 5-10 calls per hour to address customer inquiries and concerns.
- Completed files and paperwork accurately and thoroughly and contacted outside parties to collect or clarify documentation.
Certified Paraoptometric Technician
Family Eye Health Center
Independence, KY
09.2020 - 03.2021
- Ordered and stocked all soft contact lenses and help with insertion and removal trainings.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Collaborated with optometry staff to reach individual and team goals.
- Communicated with ophthalmic companies to keep inventory at appropriate levels.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
- Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
Certified Paraoptometric Technician
Hudson Eye Center
Walton, KY
04.2017 - 06.2020
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Collaborated with optometry staff to reach individual and team goals.
- Communicated with ophthalmic companies to keep inventory at appropriate levels.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
Education
Bachelor of Science - Healthcare Management
Phoenix Online University
Phoenix, AZ01.2024
Associate of Science - Science (AS)
Gateway Community And Technical College
Covington, KY12.2020
High School Diploma -
Larry A. Ryle High School
Union, KY06.2014
Skills
- Medical history documentation
- MS Office
- Patient education
- Excellent Communication
- Insurance approvals
- Insurance Plan Verification
- Documentation and Correspondence
- Insurance Terminology
- Medical Billing
- Coverage and Authorizations
Certification
- CP - Certified Paraoptometric
Timeline
Contact Lens Technician
Koby And Karp Doctors Eye Institute
06.2022 - Current
Contact Lens Specialist
VisionFirst
04.2021 - 05.2022
Certified Paraoptometric Technician
Family Eye Health Center
09.2020 - 03.2021
Certified Paraoptometric Technician
Hudson Eye Center
04.2017 - 06.2020
Bachelor of Science - Healthcare Management
Phoenix Online University
Associate of Science - Science (AS)
Gateway Community And Technical College
High School Diploma -
Larry A. Ryle High School
- CP - Certified Paraoptometric
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