Analisandra Araujo
Pembroke Pines,FL
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. With dedication, attention to detail and fast paced learning, I aim to be a great addition to any team I collaborate with.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Chewy.com
Pembroke Pines, FL
10.2022 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
Operator
Chewy.com
Hollywood, Florida
08.2017 - 10.2022
- Maintained records relating to product output numbers, scrap rate analysis, downtime reports.
- Performed routine maintenance on equipment to ensure optimal performance.
- Set up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Assisted in the setup of production lines according to customer specifications.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Monitored and adjusted machine operations as needed for quality assurance.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Inspected finished products to verify conformity to quality standards.
- Maintained production and quality documentation.
Education
Associate of Applied Science - Information Technology
Broward College
Fort Lauderdale, FL08-2023
Bachelor of Science - Information Technology
Broward College
Fort Lauderdale, FLSkills
- Inbound and Outbound Calling
- Complaint resolution
- Appointment Scheduling
- Product Knowledge
- Call Management
- Account updating
- Data Entry
- Prioritization
- Microsoft Office Suite
- Account Management
- Complaint Handling
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Technical Support
- Building rapport
- Customer Service
- Positive and professional
Timeline
Customer Service Representative
Chewy.com
10.2022 - Current
Operator
Chewy.com
08.2017 - 10.2022
Associate of Applied Science - Information Technology
Broward College
Bachelor of Science - Information Technology
Broward College