Ana Liza Parentela
Lowe's
Marysville,Washington
28
years of professional experience
Achieved operational goals by driving team performance and enhancing staff engagement.,Elevated customer satisfaction by delivering outstanding service and communication.,Achieved compliance with all relevant standards and regulations through proactive management.
Work History
Assistant Store Manager
1 Year 4 Months- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new employees on customer service and product knowledge.
- Handled customer inquiries and resolved issues effectively.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Collaborated with team members to promote store sales initiatives.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Managed inventory levels and organized stock for easy access.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Conducted regular audits to ensure compliance with safety standards.
- Ensured compliance with all safety regulations throughout the store premises.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Supervised staff and delegated tasks to ensure efficient workflow.
Assistant Store Manager
16 Years 8 Months- Supervised staff and delegated tasks to ensure efficient workflow.
- Trained new employees on customer service and product knowledge.
- Handled customer inquiries and resolved issues effectively.
- Managed inventory levels and organized stock for easy access.
- Assisted in daily store operations and maintained a clean environment.
Department supervisor (inside and outside garden)
8 Months- Supervised daily operations and staff activities in a retail environment.
- Trained and mentored new associates on department policies and procedures.
- Trained new employees on company policies and procedures.
- Managed inventory levels and organized stockroom for efficiency.
- Assisted customers with product selections and resolved inquiries effectively.
- Trained employees on new processes and procedures.
- Collaborated with management on promotional displays and store layout adjustments.
- Trained employees on new processes or procedures as needed.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
Department supervisor (Tools and hardware
1 Year 6 Months- Supervised daily operations of retail department to ensure efficient workflow.
- Trained and mentored team members on product knowledge and customer service skills.
- Assisted customers with inquiries and provided solutions to enhance their shopping experience.
- Resolved customer complaints in a timely manner.
- Trained employees on new processes or procedures.
- Collaborated with management on strategic initiatives to improve store performance.
Department supervisor (customer service)
8 Years 3 Months- Supervised daily operations in a home improvement department.
- Trained staff on product knowledge and customer service techniques.
- Managed inventory levels to ensure product availability and placement.
- Trained employees on new processes and procedures.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Conducted performance reviews for staff members.
- Provided coaching and mentoring support to team members.
Department Supervisor (Paint and home decor
9 Months- Trained and mentored team members on product knowledge and customer engagement.
- Managed inventory levels to ensure stock availability for customer needs.
- Supervised daily operations to maintain efficient workflow and customer service.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Collaborated with management on departmental goals and performance improvements.
- Trained employees on new processes and procedures.
Education
Computer Secretary - Computer Secretary
High School Diploma
Some College (No Degree) - Nursing
Skills
Directed daily retail operations to ensure optimal efficiency.
Led initiatives to improve inventory accuracy
resulting in better product availability.
Implemented innovative visual merchandising strategies to attract customers.
Elevated customer satisfaction through exceptional service delivery.
Championed comprehensive training programs to enhance team performance.
Cultivated a high-performance team culture through effective leadership.
Streamlined team management practices to encourage collaboration.
Resolved operational challenges swiftly
minimizing service interruptions.
Proactively addressed issues
fostering a supportive team environment.
Developed strong communication channels to enhance team dynamics.
Navigated conflict resolution scenarios to preserve team cohesion.
Boosted organizational efficiency by establishing well-defined processes.
Timeline
Assistant Store Manager
Lowe's
01.2025 - 05.2026Read More
Assistant Store Manager
Lowe's
05.2008 - 01.2025Read More
Department supervisor (inside and outside garden)
Lowe's
10.2007 - 06.2008Read More
Department supervisor (Tools and hardware
Lowes Home Improvment
04.2006 - 10.2007Read More
Department Supervisor (Paint and home decor
Lowes Home Improvment
07.2005 - 04.2006Read More
Department supervisor (customer service)
Lowes Home Improvment
04.1998 - 07.2006Read More
Gregg Business College
Computer Secretary from Computer Secretary
Read More
Tanauan Institute
High School Diploma
Read More
Our Lady of Fatima
Some College (No Degree) from Nursing
Read More