Anallesy Pintor
Houston,TX
Summary
Experienced property manager with a strong focus on customer service, delegation, leadership, and marketing. Thrives on working closely with residents and providing assistance whenever needed. Committed to making a positive impact and consistently exceeding expectations. Possesses a pleasing personality and excels in effective communication.
Overview
8
8
years of professional experience
Work History
Property Manager
Ashford Sante Fe
4010 West Bellfort Houston Tx 77025
09.2023 - Current
- Doing weekly/monthly reports
- Submit Pos and receive them
- Maximized resources to stay under set budget.
- Doing closeouts
- Tracking scores for my team to meet their weekly/monthly goals
- Collaborated successfully with all team members.
- Daily huddles with the team
- Verifying application eligibility and transmitting results to prospective residents.
- Receiving customers cordially by greeting them and providing them with information on vacant properties available for rent.
- Asked questions and held long discussions with the clients to assess their needs regarding properties.
- Made sure all related forms were properly completed by the applicants – Assisted them in completing the process correctly.
- Conducted several background checks on the clients prior to signing any contract.
- Resolved customer queries and doubts over the phone and in personal meetings.
- Maintained and documented accurate records of new and existing customers for future business purposes.
- Getting work orders from residents and doing follow up call to verify the work had been done.
- Developed strategic advertising plans.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
Assistant Manager
MBMI Global LLC
5600 Chimney Rock Houston TX 77081
08.2017 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Education
High School -
Elsik High School
Skills
- Fast learn
- Property management
- Rent collection
- Tenant relations
- Maintenance scheduling
- Office staffing
- Social media engagement
- Staff management
- Leasing and sales
Software
- Microsoft Office
- Rent Manager
- Entrada
- Resman
- Onesite
Timeline
Property Manager
Ashford Sante Fe
09.2023 - Current
Assistant Manager
MBMI Global LLC
08.2017 - 06.2023
High School -
Elsik High School