Jorge Cisneros
Tesla Inc
Midvale,UT
1
Language
11
years of professional experience
Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Also a dedicated professional prepared to bring extensive expertise and a results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Work History
Utility Approval Specialist
4 Years 4 Months- Handling Solar Energy Applications in different regions/states
- Handle training/Shadowing for new hires or current specialists learning submission processes in the Region/States In charge in charge of
- Give ideas on how to improve processes that help move the workflow better, faster and more efficiently
- Output communications to customers when needed
- Communications with utilities to provide additional information or receive information from them
- Request/Make application fee payments
- Save, review and edit Plans, documents and submission processes
Warehouse Associate
1 Year 10 Months- Performed stowing, pulling, and picking operations to ensure efficient inventory management.
- Roved floor during Sort shift, resolving device issues to maintain workflow.
- Run shift and staff indirect roles at the start of shift and during our route picking process.
- Plan how many induct lines we would need depending on the amount of freight we would receive for the night. Every night was a different amount.
- Facilitated learning sessions for new hires to enhance skills.
- Mentored new hires to develop skills essential for their roles.
- Learned different leadership roles at Amazon for example: dock lead, gatekeeper, roven and understand the metrics and benchmarks that shift assistants need to meet on a daily and monthly basis.
- Learning Ambassador
- Planned induct lines based on nightly freight volumes to ensure efficient processing.
- Labor track, upload routing, look up and calculate the amount of freight we have left during the shift along with calculating how and when we were expected to be done with sortation.
- Learned different leadership roles at Amazon for example; dock lead, gatekeeper, roven and understand the metrics and benchmarks that shift assistants need to meet on a daily and monthly basis.
- Conducted audits on new and current associates, coaching them to enhance performance and integration.
Inbound CSR
4 Years 1 Month- Handled inbound calls, chats, and emails regarding warranties and replacements for company products.
- Took 3-4 chats at a time.
- Handled incoming calls in Spanish to provide support to Spanish-speaking customers.
- Train new associates on how to take chats and emails when they are added to the chat/email team.
Inbound CSR
11 Months- Handled inbound calls for metro express lane, addressing customer inquiries and concerns.
- Processed payments for express lane violations, providing waivers or facilitating sales of express lane devices to new customers.
- Do research into customers accounts that had the device on mischarges charges or add funds to the device.
- Provided support in Spanish to enhance communication with diverse customer base.
Education
High School Diploma
Intro To Coding - Coding
Skills
Bilingual
Coaching/Training
Communication
Computer literacy
Microsoft Office
Time Management
Multitasking
Self-Motivated
Team Player
Accept constructive criticism
Reliable
Retain Information
Resourceful Decision Making
Adaptable to Fast work Environments
Fast Learn
Trainable
LANGUAGES
Spanish and English
Timeline
Utility Approval Specialist
Tesla Inc
05.2022 - CurrentRead More
Warehouse Associate
Amazon
07.2020 - 05.2022Read More
Inbound CSR
ClearSource
05.2016 - 06.2020Read More
Inbound CSR
MMC Group
06.2015 - 05.2016Read More
Hillcrest High School
High School Diploma
Read More
Southern New Hampshire University
Intro To Coding from Coding
Read More