Analley Contreras
El Paso
Summary
Retail leader with proven expertise in team training and sales enhancement within high-pressure environments. Strong operational acumen in inventory management and customer service drives organizational success. Experienced in supervising sales departments, improving customer satisfaction, and increasing revenue. Collaborative professional with extensive knowledge of sales principles and inventory procedures, dedicated to supporting management and achieving team goals.
Overview
14
14
years of professional experience
Work History
Sales Lead
Lucchese Bootmaker
El Paso
02.2022 - Current
- I started as Operational Sales Associate and then a Sales Lead Associate. I learn a little bit of everything, cashiering, to receiving TO's and product Knowledge. Having to email the correct team to help fix any issues. Taking care of customers and having them leave with a good experience and knowledgeable about Lucchese history. Also, fitting our customers the correct way to ensure it's a good fit.
- Replenished and arranged items to maintain appearance.
- Help train new associates with fitting the customer correctly and teaching our Lucchese core Values and using B.U.I.L.D, properly.
Stock Room Associate
Coach
Las Vegas
01.2016 - 12.2020
- Received and unpacked merchandise for inventory management.
- Inspected incoming shipments of product for accuracy and quality, reporting any discrepancies or damages to supervisors immediately.
- Maintained cleanliness and safety standards in storage areas.
- Assisted team members with restocking sales floor displays.
- Collaborated with sales staff to fulfill inventory requests promptly.
- Trained new associates on stockroom procedures and best practices.
- Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.
- Managed daily tasks such as labeling boxes, sorting orders according to priority level.
Intimates Department Lead
Calvin Klein
Las Vegas
08.2012 - 12.2020
- I work in a large customer service oriented business which means that customer servicing customers is one of my strongest qualities. I have extensive product knowledge as well as experience in training new sales associates up to company standard. I lead my team to store sales goals. Creating appealing visual displays within my department is an important part of my daily duties. Processing inventory and ordering new products to meet customer demand also comes with the territory of being a lead at Calvin Klein. I participate in new floor sets. Working in retail sales means that being a part of internal and external loss prevention is important to me in order to save the company money but to live up to my own ethical standards. As a cashier price checking was a simple but important task in cashiering. Processing customer purchases and doing regular transactions was a usual activity. I would also several times throughout the day perform exchanges, returns and customer accommodations. Counting money and counterfeit recognition. Processing transactions in a fast-paced environment. Adjusting P.O.S as needed.
Education
High School Diploma -
John C. Fremont High School
Los Angeles, California01-2009
General Studies
Santa Monica College
Santa Monica, CaliforniaSkills
- Team leadership
- Product knowledge
- Effective communication
- Cash handling
- Customer service
- Floor operations
- Associate coaching
- Sales planning
- Relationship selling
- Multitasking
- Self motivation
- Teamwork
- Sales reporting
- Problem solving
Summary of Qualifications
Bilingual: Fluent in English and Spanish
Volunteer Work
The Salvation Army, Bell Ringer, 2012, 2013, Helping to raise the money needed to support The Salvation Army's social, homelessness, and family services in the very critical holiday season. I help spread holiday spirit as well as showing others that there is a way to give back to the community by ringing the iconic bell looking for donations. I like to volunteer at this event because it reminds me to give thanks and gives myself the opportunity to help others who need these donations to make it through the holidays., Holiday season 2012&2013
Timeline
Sales Lead
Lucchese Bootmaker
02.2022 - Current
Stock Room Associate
Coach
01.2016 - 12.2020
Intimates Department Lead
Calvin Klein
08.2012 - 12.2020
High School Diploma -
John C. Fremont High School
General Studies
Santa Monica College