Summary
Overview
Work History
Education
Skills
Accomplishments
Academic Formation
Languages
Timeline
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Ana Luiza Araujo Teruya

Flight Attendant
Mercer Island,WA

Summary

Experienced customer service professional with over 10 years in delivering outstanding support. Known for building strong customer relationships, efficiently resolving issues, and ensuring satisfaction. Skilled in communication, problem-solving, conflict resolution, and first aid. Proven ability to adapt and perform well under pressure.

Overview

15
15
years of professional experience

Work History

Customer Service

UPS Store
3 2023 - 08.2023
  • Opening and closing, shipping and handling packing jobs.
  • Delivered outstanding customer service by resolving issues promptly and communicating effectively.

Passenger Service Agent

Alaska Airlines/ Horizon Air
07.2022 - 11.2022
  • Assisted passengers with check-in and boarding processes, enforcing airline policies.
  • Addressed passenger issues with high level of empathy and utilized effective problem-solving skills to resolve concerns promptly and satisfactorily.

Flight Attendant

Latam Airlines
11.2019 - 08.2020
  • Trained to operate Airbus A319, A320 and A321.
  • Assure safety, security, and emergency care.
  • Managed passenger conflicts and comfort of customers.
  • Trained in CPR and first aid.

Airport Agent

Delta Air Lines
10.2018 - 11.2019
  • Check in, Boarding procedures and Primary and Secondary position.
  • Enhanced customer satisfaction by delivering efficient and friendly service throughout check-in and boarding processes, ensuring smooth and positive experience for all passengers.

Airport Agent

Air France
02.2018 - 10.2018
  • Check in, boarding and La Première Agent.
  • Delivered personalized service to passengers with expertise.
  • Provided outstanding customer service by addressing all passenger inquiries.

Flight Attendant

Etihad Airways
04.2016 - 10.2017
  • Trained to operate Airbus A319, A320, A321, A330, A340, Boeing 777, Boeing 787 and Flying Nanny.
  • Performed pre-flight safety checks to verify emergency equipment.
  • Showed flexibility and adaptability in handling schedule changes, delays, and challenging situations, all while maintaining positive attitude.
  • Equipped with CPR and first aid training.

Guest Services Agent

Etihad Airways
05.2013 - 03.2016
  • Working on departure, arrival, flight editing and ticket agent.
  • Assisted guests with reservations, modifications, and cancellations.
  • Assisted guests with check-ins, account inquiries, and any additional services required.

Airport Agent Leader and Airport Service Agent

SEAVIATION Serviços Aeroportuários Ltda.
11.2007 - 04.2013
  • Service provided to Emirates Airline: check-in, boarding, arrival and flight editing.
  • Delivered exceptional customer service by expertly handling passenger inquiries.

Education

-

Skills

Customer Safety, Customer Security, First Aid, Customer Service, Passenger Assistance, Ticketing, Boarding gate procedures, Check-in procedures, Public Announcements, Travel Documentation and Strong Organization

Accomplishments

  • Lived in Abu Dhabi, working as a Cabin Crew for Etihad Airways
  • Etihad Guest Champion at GRU station. Responsible for Etihad Guest FAQs and issues
  • Assisted New York team at the JFK Airport during 2 months. Supervising and assisting ground handling service at arrival and departure

Academic Formation

Complete High School Degree.

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working

Timeline

Passenger Service Agent

Alaska Airlines/ Horizon Air
07.2022 - 11.2022

Flight Attendant

Latam Airlines
11.2019 - 08.2020

Airport Agent

Delta Air Lines
10.2018 - 11.2019

Airport Agent

Air France
02.2018 - 10.2018

Flight Attendant

Etihad Airways
04.2016 - 10.2017

Guest Services Agent

Etihad Airways
05.2013 - 03.2016

Airport Agent Leader and Airport Service Agent

SEAVIATION Serviços Aeroportuários Ltda.
11.2007 - 04.2013

Customer Service

UPS Store
3 2023 - 08.2023

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Ana Luiza Araujo TeruyaFlight Attendant