Analy Garcia
Gypsum,CO
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Relationship Consultant
U.S. Bank
05.2020 - Current
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
Teller
Wells Fargo
04.2017 - 05.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
No Degree -
Colorado Mountain College
Glenwood Springs, COHigh School Diploma -
Eagle Valley High School
Gypsum, CO05.2017
Skills
- Critical Thinking
- Inbound and Outbound Calling
- Computer Proficiency
- Recordkeeping Strengths
- Typing Proficiency
- Customer Correspondence
- Office Equipment Proficiency
- Strategic Sales Knowledge
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CNP - Certified Notary Public
- Licensed NMLS
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Client Relationship Consultant
U.S. Bank
05.2020 - Current
Teller
Wells Fargo
04.2017 - 05.2020
No Degree -
Colorado Mountain College
High School Diploma -
Eagle Valley High School