Analyn Ayco
Davao City,Davao Del Sur
Summary
- To enhance and contribute professional experience, acquired skills and educational background in the field of business processes and outsourcing effectively and efficiently for organizational growth. Looking forward to joining an organization that values leadership, performance teamwork, and results.
- Dedicated and hardworking with nearly 10 years of experience in a BPO Industry A consultant with passion for excellence and drive for superior results. Self-motivated, fast learner, and flexible.
- Proficient in MS office, Internet Web. Excellent customer service.
Overview
9
9
years of professional experience
Work History
Customer Service representative
AVAS FLOWERS INC
06.2021 - 01.2024
- Seasonal roles are often heavily tied to peak seasons (Feb-May, ending after Mother's Day) including working remotely with 12-hour shifts during peak season.
- Call handling for inbound and outbound calls assisting customers with flower orders, complaints, billing questions, and deliveries.
- Sales focus on commission is often offered on forced sales, including upselling items like full-sized cards, balloons, and streamers.
- Data entering orders into the database, reviewing daily schedules, and processing order information.
- Difficult call management dealing with complaints and calming angry customers regarding delivery issues.
- Promoted on taking supervisor call after a year and became an Assistant Team Lead in 2022-2024
Customer Service - Singaporean Account
Work From Home
- 01.2020
- Customer Support: Acting as the first point of contact to handle inquiries and complaints professionally.
- Order Management: Processing orders, managing merchant requests, and coordinating logistics.
- Communication: Communicating clearly via phone, email, and live chat platforms.
- Problem Solving: Resolving complex issues, troubleshooting, and performing service recovery.
- Documentation: Utilizing systems to log interactions and update customer information.
- 2 months
Technical Support Representative
VXI ECOLAND DAVAO CITY
Davao City
03.2019 - 01.2020
- Troubleshooting: Resolve customer issues with internet connectivity, network issues, modems, and browser issues.
- Customer Support: Handle inbound calls, chats, or emails regarding technical issues, billing queries, and account updates.
- Technical Advice: Provide clear guidance on product use and connectivity issues.
- Customer Service: Maintain high professionalism and positive rapport while managing service changes.
Consultant/Technical Support Representative
SUTHERLAND GLOBAL SERVICES INC -DAVAO CITY
Davao City
11.2017 - 01.2019
- Troubleshooting a variety of devices including phones, tablets and computers.
- Setting up and configuring new computer networks (including email and file transfers), printers, routers, scanners, and PCs.
- Organizing security software settings; diagnosing and removing viruses and malware.
- Updating/repairing operating system issues, including conflicts with drivers; organizing files and folders, defragmenting hard drives.
Consultant/Customer Service Representative
SUTHERLAND GLOBAL SERVICE INC. DAVAO CITY
Davao City
11.2014 - 01.2017
- Inbound Call Management: Answering, handling, and resolving customer inquiries efficiently.
- Customer Support: Addressing customer concerns and ensuring high satisfaction levels.
- Account Maintenance: Performing account updates, processing payments, and managing customer information.
- Upselling: Identifying opportunities to offer new products or services to customers.
- Technical Troubleshooting: Handling varied devices, network configurations, or security software issues.
Education
Bachelor of Mass Communication -
University of Mindanao
Davao CitySkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service representative
AVAS FLOWERS INC
06.2021 - 01.2024
Technical Support Representative
VXI ECOLAND DAVAO CITY
03.2019 - 01.2020
Consultant/Technical Support Representative
SUTHERLAND GLOBAL SERVICES INC -DAVAO CITY
11.2017 - 01.2019
Consultant/Customer Service Representative
SUTHERLAND GLOBAL SERVICE INC. DAVAO CITY
11.2014 - 01.2017
Customer Service - Singaporean Account
Work From Home
- 01.2020
Bachelor of Mass Communication -
University of Mindanao
Career Experience
- SUTHERLAND GLOBAL SERVICE INC., Davao City, Consultant/Customer Service Representative, 2014-11-19, 2017-12-31, Inbound Call Management: Answering, handling, and resolving customer inquiries efficiently., Customer Support: Addressing customer concerns and ensuring high satisfaction levels., Account Maintenance: Performing account updates, processing payments, and managing customer information., Upselling: Identifying opportunities to offer new products or services to customers., Technical Troubleshooting: Handling varied devices, network configurations, or security software issues.
- SUTHERLAND GLOBAL SERVICES INC., Davao City, Consultant/Technical Support Representative, 2017-11-01, 2019-12-31, Troubleshooting a variety of devices including phones, tablets and computers., Setting up and configuring new computer networks (including email and file transfers), printers, routers, scanners, and PCs., Organizing security software settings; diagnosing and removing viruses and malware., Updating/repairing operating system issues, including conflicts with drivers; organizing files and folders, defragmenting hard drives.
- VXI ECOLAND, Davao City, Technical Support Representative, 2019-03-18, 2020-12-31, Troubleshooting: Resolve customer issues with internet connectivity, network issues, modems, and browser issues., Customer Support: Handle inbound calls, chats, or emails regarding technical issues, billing queries, and account updates., Technical Advice: Provide clear guidance on product use and connectivity issues., Customer Service: Maintain high professionalism and positive rapport while managing service changes.
- Work From Home, Customer Service - Singaporean Account, 2 months, 2020, Customer Support: Acting as the first point of contact to handle inquiries and complaints professionally., Order Management: Processing orders, managing merchant requests, and coordinating logistics., Communication: Communicating clearly via phone, email, and live chat platforms., Problem Solving: Resolving complex issues, troubleshooting, and performing service recovery., Documentation: Utilizing systems to log interactions and update customer information.
- AVAS FLOWERS INC, Customer Service Representative, 2021-06-12, 2024-12-31, Promoted on taking supervisor call after a year and became an Assistant Team Lead in 2022-2024., Seasonal roles are often heavily tied to peak seasons (Feb-May, ending after Mother's Day) including working remotely with 12-hour shifts during peak season., Call handling for inbound and outbound calls assisting customers with flower orders, complaints, billing questions, and deliveries., Sales focus on commission is often offered on forced sales, including upselling items like full-sized cards, balloons, and streamers., Data entering orders into the database, reviewing daily schedules, and processing order information., Difficult call management dealing with complaints and calming angry customers regarding delivery issues.
Personal Information
Title: Customer Service Representative