Summary
Work History
Education
Skills
Languages
Timeline
Generic

Analys Marrero

Orlando

Summary

Enthusiastic about delivering high level guest service and experiences. Im an adaptable individual with a strong drive for excellence and as well as guest satisfaction. Aspiring to learn and grow with a world renowned brand known for their high level guest experience such as The Ritz-Carlton Orlando Grande Lakes. The opportunity to enter into the Club level concierge position will allow me to showcase my attention to detail, excellent communication and an enthusiasm to uphold the brand's world-class standards and in doing so, bring a net positive to the luxury hospitality industry.

Work History

Style Consultant

Target
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Greeted all customers with warm smile and asked open-ended questions to better understand his or her needs.
  • Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationship

Private Dog Sitter

Self Employed
  • Supported clients during extended travel by providing consistent updates, photos, and videos of their pets'' activities and wellbeing.
  • Maintained a safe and secure space for dogs by adhering to strict house rules and guidelines set by the pet owners.
  • Ensured timely feeding, walking, and grooming routines for each dog under my care, resulting in contented and well-cared-for pets.
  • Administered medications as needed to maintain optimum health of pets, following owner instructions with precision.

Education

High School Diploma - High school or equivalent

Treasure of Knowledge Christian Academy
Orlando, FL

Skills

  • Excellent communication
  • Computer Literate
  • Excellent Guest service
  • Friendly/Professional/Positive attitude
  • Situational Adaptability
  • Strong work ethic
  • Attention to Detail
  • Multitasking
  • Active listening
  • Organizational skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Style Consultant

Target

Private Dog Sitter

Self Employed

High School Diploma - High school or equivalent

Treasure of Knowledge Christian Academy

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Analys Marrero