Analyse Mendez
Ocoee,USA
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed to supporting customer service by building a positive rapport with guests and peers. Dedicated to safety precautions and promoting a positive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hilton
Ocoee, FL
08.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Operation Cast Member
Walt Disney World Company
Lake Buena Vista, FL, USA
07.2022 - 07.2024
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas
- Trained new Cast Members on POS, covering policy and procedures, and how to work the 'Disney Way'
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
Food Service Specialist
Chick-fil-A
Ocoee, FL, USA
10.2019 - 07.2022
- Took orders, prepared foods, and processed payments in full-service establishment
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Uphold quality control policies and procedures to increase customer satisfaction
- Delivered training to associates to maximize performance and customer relations skills
Education
High School Diploma -
Ocoee High School
Ocoee, FL05.2022
Skills
- Proficient in Microsoft Office
- POS Applications
- Analytical Thinking
- Working with Diverse People
- Friendly and Outgoing
- Verbal and Written Communication
- Strong Work Ethic
- Team Oriented
Certification
- Entrepreneurship
Timeline
Front Desk Agent
Hilton
08.2024 - Current
Operation Cast Member
Walt Disney World Company
07.2022 - 07.2024
Food Service Specialist
Chick-fil-A
10.2019 - 07.2022
High School Diploma -
Ocoee High School