Melissa Hernandez
Whitestone
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
CORONA HOTEL
Corona
02.2016 - Current
- Greet guests upon arrival with warmth and professionalism, creating a welcoming atmosphere
- Efficiently register guests, ensuring accurate information and maintaining confidentiality
- Assign rooms based on guest preferences, availability, and special requests, optimizing guest satisfaction
- Resolve guest inquiries, concerns, and complaints promptly and courteously, enhancing guest experience
- Collaborate with housekeeping and maintenance teams to ensure smooth operations and guest satisfaction
- Utilize computerized systems for check-ins, check-outs, and reservation management
- Act as a point-person for colleagues, guiding them to the appropriate resources and support for improved communication and teamwork
- Monitored surveillance cameras to identify and respond to security threats, safety hazards, and suspicious activities
- Process payments, including charges for services rendered and merchandise purchases, accurately and efficiently
- Handle refunds and adjustments promptly, following established policies and procedures to maintain financial integrity
Receptionist, Medical Assistant
METROPOLITAN MEDICAL CARE
Astoria
09.2014 - 06.2015
- Scheduled patient appointments, verified benefits and eligibility, coordinated with healthcare providers, and communicated appointment details to patients effectively
- Created and processed prior authorizations for medical procedures and treatments
- Collected copayments, coinsurances, and deductibles accordingly
- Assisted healthcare providers with injections and castings, ensuring patient comfort and safety during procedures
- Managed no-fault and workers' compensation cases, including documentation, communication with insurers, and coordination of benefits
- Collaborated with the billing coordinator to review claims, resolve billing discrepancies, and maximize reimbursement for services rendered
- Maintained a clean, sanitized environment in accordance with healthcare regulations and infection control protocols
Education
B.A - Interdisciplinary Studies
Kingsborough Community College
01.2013
Medical Assistant Certificate -
The New York School of Medical and Dental Assistants
01.2013
Skills
- Fluent in Spanish
- Proficient in Microsoft Office
- Extraordinary Customer Service
- Strong Interpersonal Skills
- Ability to Multitask and Prioritize Work
- Attention to Detail
Timeline
Front Desk Agent
CORONA HOTEL
02.2016 - Current
Receptionist, Medical Assistant
METROPOLITAN MEDICAL CARE
09.2014 - 06.2015
B.A - Interdisciplinary Studies
Kingsborough Community College
Medical Assistant Certificate -
The New York School of Medical and Dental Assistants