Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Joel Mendoza

Woodbridge,VA

Summary

Skilled Front Desk Agent with a proven track record at The Endocrinology Group, adept in administrative support and customer service. Fluent in Spanish, I excel in guest relations and front office management, significantly enhancing guest experience. Leveraging problem-solving skills and a comprehensive understanding of POS systems, I consistently exceed employer expectations.

Overview

1
1
year of professional experience

Work History

Front Desk Agent

The Endocrinology Group
Falls Church, VA , VA
06.2024 - 02.2025
  • Assisted with check-in and check-out procedures for guests.
  • Provided administrative support to various departments within the company.
  • Scheduled appointments for patients, clients, and other visitors.
  • Provided customer service support to internal staff and external customers.
  • Checked-in patients or visitors upon arrival at the reception area.
  • Greeted guests and customers in a professional manner.
  • Managed the reception area, including keeping it clean and organized.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.

Crew Member

Chipotle
Woodbridge, VA
01.2024 - 02.2025
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Adhered to health department regulations regarding food handling procedures.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Education

High School Diploma -

Robinson Secondary
Fairfax, VA

Skills

  • Fluent in Spanish
  • Tourism knowledge
  • Guest amenities
  • Room assignments
  • Lobby oversight
  • Credit and cash payments
  • Administrative support
  • Fluent in Spanish
  • Guest relations
  • POS systems
  • Problem-solving skills
  • Front office support
  • Administrative skills
  • Front desk management
  • Team oversight
  • Transaction processing
  • Customer service

Affiliations

  • Current member of my schools football and lacrosse teams.
  • Working toward a scholarship to continue my education

Timeline

Front Desk Agent

The Endocrinology Group
06.2024 - 02.2025

Crew Member

Chipotle
01.2024 - 02.2025

High School Diploma -

Robinson Secondary

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Joel Mendoza