Ana M Ngo
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. A personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
year of professional experience
Work History
Customer Service Manager
DNERO
09.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
Assistant
DNERO
09.2022 - Current
- Greeted guests with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep the office well stocked.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
Education
No Degree -
Girlbert High School
1800 W Ball Rd, Anaheim CA06.2013
Skills
- Negotiation Expert
- Work Prioritization
- Budgeting and Reporting
- Policy Enforcement
- Issue Resolution
- Creative Solutions
- Customer Service
- Travel Arrangements
- Marketing Assistance
- Schedule Coordination
- Daily Client Contact
- Calendar Management
- Computer Skills
- Support Services
Timeline
Customer Service Manager
DNERO
09.2022 - Current
Assistant
DNERO
09.2022 - Current
No Degree -
Girlbert High School
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