Ana María Cortázar
Bogota
Summary
Luxury Experience Designer with expertise in itinerary design and relationship management. Demonstrated success in cultivating vendor partnerships and enhancing client satisfaction through customized travel solutions. Skilled in luxury market strategies, consistently surpassing client expectations and driving profitability.
Overview
9
9
years of professional experience
Work History
Luxury Experience Designer
Luxuria Vacations
Bogota
01.2025 - 07.2025
- Designed itineraries for luxury VIP clients, arranging transfers, dinner reservations, spa treatments, and excursions for diverse preferences and budgets.
- Collaborated with hotel concierge teams to ensure seamless experiences for guests.
- Cultivated relationships with vendors to secure optimal deals and services.
- Established long-term customer relationships while generating profits for the company.
- Developed strategic partnerships to enhance business opportunities and collaboration.
- Provided expert advice on travel regulations, safety protocols, and local customs.
Luxury Travel Partner
Luxuria Vacations
Bogotá
04.2024 - 01.2025
- Crafted tailor-made travel plans that exceeded clients' unique preferences.
- Assisted clients with inquiries, providing timely and accurate information.
- Collaborated with Concierge and Air teams to manage all travel details, including flights and dining reservations.
- Built and maintained strong client relationships by understanding preferences and anticipating needs.
- Provided insider tips and recommendations to enhance overall travel experiences.
Customer Success Representative
WISK.AI
Bogotá
11.2022 - 03.2024
- Supported Canadian, US, Mexican, and international customers with software usage inquiries.
- Managed customer inquiries through multiple communication channels and platforms.
- Facilitated onboarding sessions for new clients to enhance user experience and daily training webinars addressing diverse questions from large groups.
- Documented customer interactions in CRM software for future reference.
- Developed knowledge base articles to assist customers with common queries.
- Collaborated with developers to resolve customer-reported issues and implement platform updates.
- Partnered with Customer Success Managers and Sales team to exceed monthly expansion revenue targets.
Overseas Customer Representative
Kassatex New York
Bogotá
03.2022 - 10.2022
- Managed international customer hospitality purchases, addressing requests and concerns promptly.
- Managed customer inquiries and provided product information to enhance satisfaction, and exceeded expectations through tailored solutions and proactive communication
- Processed orders and ensured accurate data entry in the order management system.
- Coordinated with warehouse operations to ensure exceptional customer service and improve service delivery.
- Identified sales opportunities and expansion strategies to enhance revenue generation.
HR Compliance Intern
Schlumberger Surenco
Bogotá
01.2021 - 01.2022
- Oversaw portfolio debugging, debt reduction, and creation of legal purchase orders alongside hiring efforts for national and international team members.
- Reviewed documentation for accuracy and completeness in compliance processes.
- Supported the preparation of compliance reports for internal and external stakeholders.
- Organized compliance documentation and maintained accurate records for audits.
A&B Intern
Movich Hotel
Bogotá
01.2017 - 06.2017
- Assisted in cost analysis and accounting processes within food and beverage sectors.
- Handled guest inquiries and resolved issues promptly and professionally.
- Managed inventory of supplies and communicated needs to the management team.
- Identified customer needs and pain points to provide tailored advice.
- Supported financial reporting efforts to enhance operational efficiency.
Education
Programming Fundamentals in Python Language - Data Analisis
Colombian Ministry of Information And Communications Technologies
Bogota Colombia05.2022
BBA - Business Management
Pontificia Universidad Javeriana
Bogota, Colombia03.2022
Effective Comunication and Emotional Intelligence - Business Management
Pontificia Universidad Javeriana
Bogota Colombia01.2021
Technician in Hospitality and Tourism -
Mariano Moreno School of Gastronomy
Bogotá, Colombia10.2017
Skills
- Communication skills
- Empathy and rapport
- Relationship management
- Itinerary design
- Luxury market expertise
- Sales strategies
- Problem solving
- Vendor negotiation
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Luxury Experience Designer
Luxuria Vacations
01.2025 - 07.2025
Luxury Travel Partner
Luxuria Vacations
04.2024 - 01.2025
Customer Success Representative
WISK.AI
11.2022 - 03.2024
Overseas Customer Representative
Kassatex New York
03.2022 - 10.2022
HR Compliance Intern
Schlumberger Surenco
01.2021 - 01.2022
A&B Intern
Movich Hotel
01.2017 - 06.2017
Programming Fundamentals in Python Language - Data Analisis
Colombian Ministry of Information And Communications Technologies
BBA - Business Management
Pontificia Universidad Javeriana
Effective Comunication and Emotional Intelligence - Business Management
Pontificia Universidad Javeriana
Technician in Hospitality and Tourism -
Mariano Moreno School of Gastronomy
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