Ana María Muñoz
Revere,MA
Summary
Dynamic and engaging professional with extensive experience in high-volume service environments, including at Antonias Revere. Proven ability to foster customer loyalty through exceptional service and strong communication skills. Highly reliable team player adept at multitasking and problem-solving, ensuring efficient operations and a positive atmosphere for both staff and patrons.
Overview
3
3
years of professional experience
Work History
Bartender
Antonias Revere
Revere, MA
01.2025 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Assistant Manager
Mestizo Modern Mexican
Cambridge, MA
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Bartender
La Cantina Restaurant
Revere, MA
06.2024 - 01.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Sapphire Longue
Boston, MA
08.2023 - 05.2024
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Barista
Berkshire Farm Market
Boston, MA
02.2023 - 08.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Assistant Server
Delta Sky Club
Boston, MA
08.2022 - 07.2023
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Utilized strong communication skills to relay important information between servers, kitchen staff, and management.
Education
Ravasco
Colombia11.2018
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Complex Problem-solving
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bartender
Antonias Revere
01.2025 - Current
Bartender
La Cantina Restaurant
06.2024 - 01.2025
Assistant Manager
Mestizo Modern Mexican
04.2024 - Current
Bartender
Sapphire Longue
08.2023 - 05.2024
Barista
Berkshire Farm Market
02.2023 - 08.2023
Assistant Server
Delta Sky Club
08.2022 - 07.2023
Ravasco