Ana Maria Martinez

• Trained and mentored all new personnel to maximize quality of service and performance.
• Communicated repair needs to maintenance staff.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Completed schedules, shift reports, and other business documentation.

Improved overall sanitation standards by diligently sanitizing high-touch surfaces such as doorknobs, light switches, and countertops.

• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Replaced and refilled paper towel and toilet paper dispensers for users convenience.
• Kept building spaces premises clean inside and outside.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
• Took patient blood pressure and pulse rate, reporting findings in health charts.
• Monitored patient behavior and immediately reported changes to supervising physician.
• Update paperwork round on patients every 5-and 15 minutes

• Responsible for preparing and maintaining schedules for assigned departments/units.
• Managing time and attendance for campus personnel using predictive staffing analytics and other data partnering with (STOC)department to appropriately staff units,
• Organized and detail-oriented with strong work ethic

• Supervised 45 staff members oversee turnover/terminally clean operation in NICU department, schedule, payroll, monthly weekly inspection /rounding audits discipline, and performance reviews
• ATP audits
• Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces

• Oversee 34 staff members supervised turnover/terminally clean operation in Surgery department, schedule, payroll, monthly weekly inspection /rounding audits discipline, and performance reviews.

• Responsible for managing EVS department, managing 167 hourly employees, 7 supervisors’ employees for 600-bed facility
• Reduce patient acquired infections by 50% while fostering partnership with infection control; first EVS representative invited to sit on infection control committee
• Worked with nursing managers to increase patient experience that increased HCAHPS scores from 65% to 75% department goal

• Monitored daily activities of 62 customer support teams
• Developed, implemented and monitored programs to maximize customer/patient satisfaction
• Reduced amount of employee turnaround by 10% by effectively engagement.
• Skilled at working independently and collaboratively in team environment