Ana Maria Montoya
Chicago,IL
Summary
Experienced and diligent bilingual professional psychologist with a robust background in recruiting, human resources, and project management, including experience with family constellations. Actively engaged in ongoing study and collaboration with fellow psychologists in Colombia to identify and implement best practices and techniques for enhancing mental health at both individual and community levels. Passionate about leveraging expertise to positively impact the well-being of others. Skilled in fostering long-lasting connections with stakeholders, clients, and team members to propel company goals forward. Known for organizational skills, reliability, and the ability to juggle multiple tasks with a positive attitude. Eager to apply expertise to the service of an organization and take on new professional challenges
Overview
10
10
years of professional experience
Work History
Financial Professional
Pinnacle Elite Agency LLC/ Independent contractor
08.2021 - 02.2024
- Utilized my background as a psychologist to empathize with clients, understanding their fears, pain points, needs, and personality traits, enabling me to communicate effectively on multiple levels and assist them with their finances:
- Provided clients with education on various financial matters, sharing best practices, and delivering professional recommendations tailored to individual needs.
- Upheld the principle of ensuring no family was left behind, prioritizing inclusivity and accessibility in financial guidance.
- Cultivated personal connections with each client, fostering loyalty and nurturing long-term relationships.
- Conducted educational seminars on personal finance topics to enhance community awareness of the significance of sound financial planning.
- Leveraged networking, industry event attendance, and referrals from satisfied clients to identify opportunities for business growth.
Adjudication Coordinator
Adecco Group
04.2021 - 09.2022
- Responsible for facilitating the background check adjudication process for prospective candidates applying for vacant positions, ensuring adherence to relevant laws and company protocols
- This involves examining background screening outcomes and detecting inconsistencies or inaccuracies
- Managed cases timelines for successful completion, ensuring milestones were met and deadlines were adhered to
- Built a reputation for professionalism and integrity through consistent adherence to ethical standards during the adjudication process
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Contact Tracer
Adecco Group
09.2020 - 03.2021
- Worked as contact tracer for Adecco Group Human Resources department, aiding in the battle against COVID-19
- My responsibilities included conducting risk assessment interviews, issuing guidance for self-quarantine, and liaising with managers and leaders throughout the organization regarding tracing, leave policies, and return-to-work protocols
- Maintained candidates confidentiality while managing sensitive personal information during interviews and follow-up communications
- Implemented effective time management strategies to balance high caseloads while maintaining attention to detail in each investigation
- Utilized various languages (Spanish/English) fluently during interactions with target populations
- Increased compliance rates among contacted individuals by establishing trust and rapport through empathetic listening skills.
HR Manager
Kerry Ingredients
01.2019 - 10.2019
- Promoted from HR Assistant to HR Manager overseeing the Human Resources department for the facility
- Applied psychology to provide managers with insights into employee behavior, motivation, and influence strategies.
- Collaborated with management to devise engagement initiatives, resulting in a 40% increase in employee involvement in company activities, addressing morale challenges within the plant workforce.
- Played a pivotal role in a project team tasked with training 120 employees simultaneously in English and Spanish on the Skills Matrix Model, paving a clear path for professional advancement within the organization
- Collaborated with the Executive Leadership team to analyze the market and implement skill-based salary adjustments, enhancing competitiveness and leading to an 80% increase in workforce compensation.
- Led the calibration process for 148 employees, including management, to ensure fairness and consistency in annual performance reviews, providing constructive feedback on job performance
- Collaborated with the Talent Acquisition team and external staffing agency to streamline the recruitment process, significantly reducing time and enhancing efficiency
- Coordinated efforts with supervisors and team leaders to motivate employees to participate in the corporate annual survey, achieving a 93% participation rate and securing the plant's top position within its division.
HR Assistant
Kerry Ingredients
09.2018 - 01.2019
- Organized and led staff orientation programs and training to promote collaboration
- Maintained data accuracy and facilitated system changes in the Human Resources Information System (HRIS) database
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques
- Assisted employees in enrolling for benefits programs via online portals, transitioning from traditional paper forms after several years
- Responded to employee inquiries regarding HR topics
- Applied mediation, collaboration and assertiveness to successfully resolve employee complaints and grievances
- Adjusted my schedule to accommodate work across three shifts, fostering relationships with all employees and providing enhanced support for their needs
- Coordinated performance management processes, assisting managers in setting clear objectives for their teams and individuals alike
- Organized facility-wide events to foster a positive work culture and enhance employee engagement.
Customer Relations Manager
European Custom Catering
08.2014 - 09.2018
- Acted as the primary manager overseeing marketing and customer relations for a well-known on-site catering company catering to private and corporate events in Chicago's North Shore communities
- Oversaw event planning, on-site client communications, the complete recruiting process, employee training, and post-event closure
- Recruited, trained & supervised more than 20 contract employees
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business
- Delivered superior customer service to strengthen relationships and drive future business revenue.
Education
Diplomado/ Certificate - Constelaciones Familiares/ Family Constellations
Corporacion Internacional De Lideres ONG
Medellin Colombia06.2021
Business Administration Associate -
New Horizons Computer Learning Center
Cincinnati, Ohio08.2017
Bachelor of Science, Psychology -
Institución Universitaria de Envigado
Envigado (Medellín), Colombia09.2012
Skills
- Cross cultural strong and effective communications
- Engaging and assertive in social settings
- Project Management
- Conflict resolution and team building
- Bilingual Spanish/English
- Advanced critical thinking and problem solving abilities
- Exceptional attention to detail and organizational skills
- Resourceful, Resilient, flexible and adaptable to change
- Consistent follow-through
- Building rapport through interactions
- Leadership Training and Development
- Proficiency in computer and web applications
Websites
Applications And Tools
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, MS Teams, OneDrive)
- Zoom
- Google Docs & chat
- SAP Success Factor
- Lawson HRIS
- Kronos
- Salesforce
- Others
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Financial Professional
Pinnacle Elite Agency LLC/ Independent contractor
08.2021 - 02.2024
Adjudication Coordinator
Adecco Group
04.2021 - 09.2022
Contact Tracer
Adecco Group
09.2020 - 03.2021
HR Manager
Kerry Ingredients
01.2019 - 10.2019
HR Assistant
Kerry Ingredients
09.2018 - 01.2019
Customer Relations Manager
European Custom Catering
08.2014 - 09.2018
Diplomado/ Certificate - Constelaciones Familiares/ Family Constellations
Corporacion Internacional De Lideres ONG
Business Administration Associate -
New Horizons Computer Learning Center
Bachelor of Science, Psychology -
Institución Universitaria de Envigado
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