Ana Ojeda
Miami,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Self-motivator to work very hard and learn anything new. Hands on and multi-tasker. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Illla Insurance Inc.
Miami, FL
07.2022 - Current
- Educate customers on special pricing opportunities and company insurance offerings.
- Answer inbound calls, chats, and emails to facilitate customer service.
- Assist customers with making payments or establishing payment plans to bring accounts current.
- Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Inform customers about billing procedures, processed payments and provide payment option set up assistant.
- Answer incoming telephone calls to provide full customer service.
Transportation Dispatcher
Rudy's Transport LLC
Miami, FL
03.2019 - 05.2021
- Dispatch cars to car carriers throughout the states.
- Giving 100% customer service.
- Billing
- Schedule appointments for the drivers at car dealers and auto auctions.
- Making sure the drivers had their routes mapped out for their loads to pick up and drop off.
Customer Service Representative
Lezcano Insurance Services
Miami, FL
03.2020 - 06.2020
- ducate customers on special pricing opportunities and company insurance offerings.
- Answer inbound calls, chats, and emails to facilitate customer service.
- Assist customers with making payments or establishing payment plans to bring accounts current.
- Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Inform customers about billing procedures, processed payments and provide payment option set up assistant.
- Answer incoming telephone calls to provide full customer service.
Transportation Dispatcher
Midland Movers Inc.
Miami, FL
09.2017 - 12.2019
- Dispatch cars to car carriers throughout the states.
- Giving 100% customer service.
- Billing
- Schedule appointments for the drivers at car dealers and auto auctions.
- Making sure the drivers had their routes mapped out for their loads to pick up and drop off.
Transportation Dispatcher
HTL Auto Transport LLC
Hialeah, FL
06.2016 - 06.2019
- Dispatch cars to car carriers throughout the states.
- Giving 100% customer service.
- Billing
- Schedule appointments for the drivers at car dealers and auto auctions.
- Making sure the drivers had their routes mapped out for their loads to pick up and drop off.
Customer Service Representative
Illa Insurance Inc.
Miami, FL
05.2007 - 05.2012
- Educate customers on special pricing opportunities and company insurance offerings.
- Answer inbound calls, chats, and emails to facilitate customer service.
- Assist customers with making payments or establishing payment plans to bring accounts current.
- Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Inform customers about billing procedures, processed payments and provide payment option set up assistant.
- Answer incoming telephone calls to provide full customer service.
Mortgage Broker
First Financial
Miami, FL
03.2005 - 11.2005
- Answered incoming telephone calls to provide full customer service.
- Provided customer service to new clients for mortgage loans.
- Call outgoing leads.
Customer Service Representative
Super Insurance Services
Miami, FL
09.2002 - 02.2005
- Educate customers on special pricing opportunities and company insurance offerings.
- Answer inbound calls, chats, and emails to facilitate customer service.
- Assist customers with making payments or establishing payment plans to bring accounts current.
- Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Inform customers about billing procedures, processed payments and provide payment option set up assistant.
- Answer incoming telephone calls to provide full customer service.
Customer Service Representative
Florida Discount Insurance
Miami Lakes, FL
07.2000 - 02.2002
- Educate customers on special pricing opportunities and company insurance offerings.
- Answer inbound calls, chats, and emails to facilitate customer service.
- Assist customers with making payments or establishing payment plans to bring accounts current.
- Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Inform customers about billing procedures, processed payments and provide payment option set up assistant.
- Answer incoming telephone calls to provide full customer service.
Education
Associate of Science - Nursing
Fortis College
Cutler BaySkills
- Scheduling
- Product Knowledge
- Appointment Scheduling
- Data Collection
- Account updating
- Paperwork Processing
- Data Entry
- Customer Service
- Inbound and Outbound Calling
- Filing
- Typing proficiency
- Positive and professional
- Payment Processing
- Speak fluent English and Spanish
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Illla Insurance Inc.
07.2022 - Current
Customer Service Representative
Lezcano Insurance Services
03.2020 - 06.2020
Transportation Dispatcher
Rudy's Transport LLC
03.2019 - 05.2021
Transportation Dispatcher
Midland Movers Inc.
09.2017 - 12.2019
Transportation Dispatcher
HTL Auto Transport LLC
06.2016 - 06.2019
Customer Service Representative
Illa Insurance Inc.
05.2007 - 05.2012
Mortgage Broker
First Financial
03.2005 - 11.2005
Customer Service Representative
Super Insurance Services
09.2002 - 02.2005
Customer Service Representative
Florida Discount Insurance
07.2000 - 02.2002
Associate of Science - Nursing
Fortis College