ANA MARIA RAMIREZ CRUZ
Hialeah,FL
Summary
Dynamic and results-oriented professional with extensive experience at Family Dollar Stores Inc, excelling in staff supervision and customer relations. Demonstrated ability to enhance team motivation and performance reviewing, leading to significant improvements in service quality and efficiency. Skilled in employee communication and report generation, adept at fostering strong relationships with clients, vendors, and team members.
Overview
1
1
year of professional experience
Work History
Manager's Assistant
Family Dollar Stores Inc
10.2023 - Current
- Attended monthly sales meetings and reported pertinent information to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
Licenced Teacher - Licensed in Elementary Education
Institute of Superior Pedagogical " Jose Marti "
Carr, Circumvallation Norte Km 51-2,Camaguey Cuba07-2009
Skills
- Employee relations
- Training coordination
- Customer relations
- Filing system management
- Supply restocking
- Report generation
- Maintaining confidentiality
- Employee communication
- Money handling
- Staff supervision
- Staff training and development
- Team motivation
- Performance reviewing
Timeline
Manager's Assistant
Family Dollar Stores Inc
10.2023 - Current
Licenced Teacher - Licensed in Elementary Education
Institute of Superior Pedagogical " Jose Marti "
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