Ana Maria Roa
El Cajon,CA
Summary
Facilitated client understanding of insurance options through targeted needs analysis and educational initiatives as Health Plan Specialist.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Health Plan Specialist
SBHIS
Chula Vista, CA
07.2025 - Current
- Conducted comprehensive needs analysis to gather essential information for tailored health insurance product recommendations.
- Educated clients on various health insurance coverage options, emphasizing benefits and cost implications for informed choices.
- Analyzed updates in health insurance laws and regulations to maintain adherence to compliance requirements.
Store Manager
Finish Line
El Cajon, CA
03.2022 - 07.2025
- Directed daily sales operations to uphold exceptional customer satisfaction standards.
- Facilitated regular conference calls with district managers to drive strategic alignment and enhance knowledge sharing.
- Optimized stockroom organization and scheduling processes to improve operational efficiency.
- Oversaw inventory control processes to ensure accuracy and minimize losses.
- Designed and executed training programs to enhance continuous professional development for all team members.
- Oversaw timely and accurate payroll submissions to uphold employee satisfaction.
Baker
Crumbl Cookies
Santee, CA
11.2021 - 03.2022
- Contributed to a positive team environment and ensured efficient operations.
- Demonstrated versatility by preforming various roles, including team leadership, baking, dishwashing, and cashier duties.
- Complied with health and safety codes to protect staff and customers.
Education
High School Diploma -
Granite Hills High School
El Cajon, CAPsychology
Cuyamaca College
El Cajon, CA06-2027
Skills
- Facilitated effective communication in Spanish and English to promote collaboration and advance multicultural efforts
- Achieved enhanced organizational efficiency and refined planning processes through effective leadership Delivered projects on schedule and optimized resource allocation to fulfill strategic goals Fostered interdepartmental collaboration to elevate project outcomes
Certification
- Certified [Health Plan Specialist 1 ], [SBHIS] - [09/2025- 09/2027]
Timeline
Health Plan Specialist
SBHIS
07.2025 - Current
Store Manager
Finish Line
03.2022 - 07.2025
Baker
Crumbl Cookies
11.2021 - 03.2022
High School Diploma -
Granite Hills High School
Psychology
Cuyamaca College