Ananda Harper
Chicago,IL
Summary
Dynamic Operations and Compliance Manager at TaJu Educational Solutions, skilled in project management and compliance oversight. Proven track record in enhancing partnerships and improving outcomes for dual-language learners. Adept at training and development, fostering strong relationships, and ensuring timely proposal submissions, all while maintaining high standards of service and organization.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Operations and Comliance Manager
TaJu Educational Solutions
Chicago, Illinois
02.2024 - Current
- Manage operational and compliance functions to support TaJu Educational Solutions’ mission of advancing access and equity for dual-language (DL) and emergent bilingual (EB) learners.
- Lead the completion and submission of Request for Proposals (RFPs) for school district partnerships, ensuring accuracy, compliance, and on-time delivery.
- Oversee internal company operations, including service upkeep, documentation, and process coordination.
- Plan and coordinate company retreats, managing logistics, timelines, and cross-team communication.
- Project-manage external client-facing initiatives, collaborating with districts, schools, and educational leaders to ensure successful implementation.
- Support partnerships with districts, schools, administrators, and teachers to implement programs, resources, and systems that improve outcomes for all learners. Utilize strong organizational and planning skills to manage multiple projects simultaneously in fast-paced environments.
Lead Server Trainer
Federales
Chicago, Illinois
07.2023 - Current
- Conducted regular training sessions to enhance staff knowledge of menu offerings and service procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Facilitated seamless dining experiences by promptly addressing guest needs and inquiries.
- Maintained cleanliness and organization of the dining area to create a welcoming atmosphere.
- Resolved customer complaints swiftly to maintain high satisfaction levels and foster loyalty.
Server
Phil Stefani Signature Restaurants
Chicago, IL
05.2019 - 06.2023
- Maintained cleanliness and organization of the dining area to create a welcoming atmosphere.
- Effectively managed time during peak hours to maximize efficiency and customer satisfaction.
- Trained new servers on menu offerings, service standards, and company policies for consistency.
- Utilized strong communication skills to build rapport with guests, enhancing their dining enjoyment.
- Monitored inventory levels and assisted in restocking supplies to support smooth operations.
- Facilitated seamless dining experiences by promptly addressing guest needs and inquiries.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Receptionist
CycleBar
Chicago, IL
06.2017 - 09.2019
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responsible for aiding members and instructing them with the proper help needed.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Communicated professionally with colleagues, freelancers and clients.
- Answered inquiries from customers via phone, email or face-to-face contact.
- Maintained accurate records of all incoming calls, messages and visitor logs.
- Managed the front desk operations, including greeting guests and visitors in a professional manner.
- Processed payments from customers in accordance with established policies.
- Maintained confidentiality of sensitive information related to the business.
- Updated information on the company's website about available services and products.
- Monitored inventory levels of office supplies and placed orders as needed.
Education
Associate of Applied Science - Political Science
City Colleges of Chicago-Harold Washington College
Chicago, IL08.2023
High School Diploma -
Hinsdale Central High School
Hinsdale, IL05.2016
Skills
- P>Sales expertise
- P>Stocking and replenishing
- P>High-volume dining
- P>Food sales and promotion
- P>Dining area maintenance
- P>Cash handling
- P>Front-of-house display creation
- P>Hospitality service expertise
- P>Guest relations management
- P>Order accuracy
- P>To-go order preparation
- P>Point of sale operation
- P>Food running
- P>Table setting knowledge
- P>Goal planning
- P>Online marketing strategies
- P>Communication planning
- P>Social media coordination
- P>Multitasking Abilities
- P>Office administration
- P>Customer/Client relations
- P>Sorting and labeling
- P>Time management
- P>Organization skills
- Project management
- Compliance oversight
- Proposal writing
- Customer relationship management
- Training and development
- Logistics management
- Inventory management
- Time management
- Written communication
- Communication
Certification
Basset Certification
Timeline
Operations and Comliance Manager
TaJu Educational Solutions
02.2024 - Current
Lead Server Trainer
Federales
07.2023 - Current
Server
Phil Stefani Signature Restaurants
05.2019 - 06.2023
Customer Service Receptionist
CycleBar
06.2017 - 09.2019
Associate of Applied Science - Political Science
City Colleges of Chicago-Harold Washington College
High School Diploma -
Hinsdale Central High School