Ananda Khamphasithivong

• Serves as second‑in‑command to the General Manager, overseeing daily hotel operations across Front Office, Housekeeping, Breakfast, and Guest Services.

• Acts as Manager‑on‑Duty for the entire property, resolving escalated guest issues, coordinating emergency responses, and ensuring brand compliance.

• Leads hiring, onboarding, scheduling, and performance management for a team of 20+ associates across multiple departments.

• Drives guest satisfaction initiatives resulting in #1 TripAdvisor ranking in Glendale and top‑tier GSS performance.

• Oversees daily deposits and cash handling

• Partners with GM on budgeting, labor forecasting, inventory control, and operational planning.

• Maintains property readiness through coordination with Engineering, Housekeeping, and F&B, contributing to a 98.6% BSA audit score.

• Delivered seamless check‑in/out experiences for 300+ guests weekly while supporting VIP arrivals and loyalty members.
• Collaborated with housekeeping and engineering to maintain 98% room readiness and ensure consistent brand‑standard execution.
• Assisted MOD team with guest recovery, transportation coordination, and lobby operations.
• Contributed to maintaining a Top 10 TripAdvisor ranking among Downtown Phoenix hotels.
• Provided exceptional customer service to guests during check-in and check-out processes.
• Responded promptly to guest inquiries and resolved issues efficiently.
• Collaborated with housekeeping staff to maintain room availability and cleanliness standards.

• Supervised 10+ team members during peak hours, ensuring high service standards and operational efficiency.
• Trained new hires on beverage prep, customer engagement, and POS accuracy, contributing to a 12% increase in sales.
• Managed inventory, ordering, and waste control with zero stockouts across key ingredients.
• Supervised daily operations and staff activities during peak hours.
• Trained new team members on beverage preparation and customer engagement techniques.
• Ensured exceptional customer service and maintained store cleanliness standards.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.