Ananias Vance
Austin
Summary
I thrive in a customer service environment. Having participated in varsity football for three years, I recognize the significance of teamwork. My energy is high, and I have an outgoing demeanor. I have accumulated experience in various customer service positions and am quick to adapt to new responsibilities. Furthermore, I have a flexible schedule since I am not currently attending school. Customer service expert with a strong emphasis on team collaboration and achieving outcomes. Exhibits effective communication, problem-solving, and conflict resolution abilities. Adaptable and dependable with a proven history of guiding teams through evolving needs and challenges. Acknowledged for creating a supportive and productive workplace.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Team Lead
VINCI Highways
Austin, TX
04.2025 - Current
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Processed service requests using CRM software, ensuring accurate documentation and follow-up.
- Collaborated with cross-functional teams to address customer feedback and improve service quality.
- Trained new team members on best practices for customer interactions and system navigation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
LANDSCAPER
Nine Yards
Austin
06.2024 - 01.2025
- Carried out landscape design, installation, and upkeep duties in compliance with customer requirements.
- Worked cooperatively with teammates to finish landscaping projects on time and under budget.
TEAM MEMBER
Subway
Austin
11.2023 - 03.2024
- Supported the team's aims and objectives by providing advice, critiques, and assistance when needed.
- Participated in group problem-solving activities, working with peers to generate unique solutions to challenges.
TEAM MEMBER
SmoothieKing
Austin
10.2022 - 04.2023
- Handled payments and ran cash registers with precision and speed.
- Helped with restocking and inventory control to guarantee that customers could have the products they wanted.
TEAM MEMBER
Wingstop
Austin
01.2022 - 09.2022
- Worked together with teammates to enhance client satisfaction and meet sales goals.
- Went above and beyond to satisfy the needs of the client in order to deliver outstanding customer service.
Education
HIGH SCHOOL DIPLOMA -
Westwood
Austin05.2024
No Degree - Kinesiology
Sul Ross State University
Alpine, TX05-2028
Skills
- Hardworking
- Fast Learner
- Problem Solving
- Cool Headed
- Communication
- Collaboration
- Customer service
- Critical thinking
- Organization
- Team management
- Call center experience
- Complaint handling
- Skill development
- Inbound and outbound calls
LANGUAGES
English | Native
Timeline
Customer Service Representative Team Lead
VINCI Highways
04.2025 - Current
LANDSCAPER
Nine Yards
06.2024 - 01.2025
TEAM MEMBER
Subway
11.2023 - 03.2024
TEAM MEMBER
SmoothieKing
10.2022 - 04.2023
TEAM MEMBER
Wingstop
01.2022 - 09.2022
HIGH SCHOOL DIPLOMA -
Westwood
No Degree - Kinesiology
Sul Ross State University