Anantha Kumar Nagasuri

• Key Responsibilities:
  
  Manage daily field operations, including breakdown resolution, preventive maintenance, equipment installations, and technical modifications to ensure uninterrupted diagnostic service delivery.
  
  Monitor and achieve service KPIs to maintain high standards of client satisfaction and operational efficiency.
  
  Oversee back-office functions such as team call logging, call closures, and activity tracking via Salesforce CRM.
  
  Lead spare parts planning and inventory management to ensure timely availability and cost-effective service operations.
  
  Drive and manage strategic service projects across Qatar, including:
  
  Service Excellence: Implementing continuous improvement initiatives to enhance service quality and client experience.
  
  Digitization: Leading efforts to digitize service workflows and reporting systems.
  
  Service Level Agreements (SLAs): Establishing and monitoring SLAs to ensure service delivery meets client expectations and regulatory requirements.
  
  Provide technical leadership and mentorship to service teams, ensuring adherence to quality and compliance standards.

Key Responsibilities:

Perform system installations for Roche diagnostic platforms, including IQ/OQ execution and completion of all related documentation in compliance with quality standards.

Ensure remote connectivity setup for all eligible systems to enable proactive support and real-time monitoring.

Conduct scheduled Preventive Maintenance (PM) activities in accordance with manufacturer protocols, ensuring optimal system performance and reliability.

Respond promptly to breakdowns and service requests, diagnosing and resolving technical issues efficiently to ensure minimal downtime and maximum customer satisfaction.

Execute timely hardware and software upgrades/modifications, ensuring systems are updated and aligned with the latest performance and safety requirements.

Accurately log all service activities in REXIS, maintaining detailed service records and ensuring traceability.

Provide support and mentorship to junior engineers, especially during critical troubleshooting scenarios, fostering team development and technical excellence.

Oversee spare parts inventory for the Abu Dhabi territory, ensuring availability, accuracy, and cost-effective stock management to support uninterrupted service operations.

• Installation, troubleshooting and Maintenance of Biochemistry, Immunoassay, Microbiology and Hematology Products at customer site.
• Understanding customer requirements, Online reporting of breakdown history and breakdown database management.
• Performing on time modifications for the betterment of product performance.
• Run an effective AMC/CMC schedule.
• Won the best engineer award for the year 2016.

• Installation, troubleshooting and Maintenance of Biochemistry, Immunoassay, Microbiology and Hematology Products at customer site.
• Understanding customer requirements, Online reporting of breakdown history and breakdown database management.
• Performing on time modifications for the betterment of product performance.