Anant Singh

• Lead Global Shared Services - deliver curated sales programs, Project Management and shared services supporting 7000+ Google Cloud Global channel partners
• Re Engineered Sales Enablement framework achieving 25% increase in Google (Partner) Cloud Sales
• Successfully led and implemented value engineering projects to improve TAT by 15% and Customer Satisfaction by 10%.

• Built and launched two new Sales verticals specifically targeting Emerging Tech and Mid-Market.
• Wrote and implemented playbook covering end to end to end Sales process to optimize GTM strategy and RFP turn around.
• Orchestrated new Customer onboarding processes to address new market needs which resulted in two new verticals being launched
• Achieved FY 24 goals with USD 3.8 M ARR and USD 30M + in TCV
• 6 new logos acquired in less than one year including 2 from new industry verticals.

• Led over 1000+ service professionals serving Fortune 500 clients from Tech, Consumer and Engineering segments.
• Lead Operational Delivery for APAC clients, design and built solution to launch Global Shared services operations including HR Shared services, recruiting and marketing etc
• Develop and implement digitization and automation of HR back office
• Launched new multi-lingual services – Aus, NZ, Indonesia, and Vietnam.
• Successfully planned and implemented new APAC Sales Strategy
• Launched new Global Shared services delivery and achieved 2M in savings.
• Profitability and performance turn around for Client Operations portfolio. achieving 25% net growth in topline and 35% growth in PAT.

• Lead over 6000 professional staff across 5 delivery centers, serving clients from telecoms, financial services and retail segments achieving critical business goals, customer success and customer experience strategies for 10+ Large Enterprize clients.
• Responsible for developing and delivering Customer Experience strategy for 10+ large clients from Telecom, Financial Services/Money transfer, Transport and Logistics
• Grew operations 40% in 6 months adding 2 new delivery centers.
• Managed large back office and front office operations for client like Uber, UberEats, ATT, Western Union etc.

• Directed and led shared services, general management for world’s largest recruitment outsourcing process company
• Managed a full gamut of shared services portfolio including implementation training, certification & technology, partnerships, recruitment, WFM and IT services.
• Led a team of 1000+ staff and recruiters with full accountability of P&L management, and launching new service business lines
• Generated 40% growth within 1 year, while streamlining operations by restructuring entire organization
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

• Managed startup operations for customer experience management platform from inception to execution.
• Created cloud based platform offering services to business owners to analyze customer experience, leverage existing Customer base to increase Sales using Social Media (Facebook, Google Ad words), Email and SMS.
• Conducted target market research to scope out industry competition and identify advantageous trends.

• Earned progressive responsibilities during tenure, and assumed full accountability of strategic planning and service delivery in India and for China operations, along with business development across APAC region
• Member of Advisory board in Suzhou Outsourcing University, Jiangsu Province
• Led Sales efforts across APAC markets while developing, establishing growing and securing new domestic clients across China and India
• India Operations: Achieved 45% regional profitability in 3 years; reduced attrition by 50%
• Successfully negotiated favorable terms with Chinese state government to achieve 4.5M USD in incentives over 5 years.

• Directed and streamlined organizational operations in APAC region by leading service delivery team comprising over 2000+ tech support and customer success professionals supporting Fortune 50 Tech giant.
• Earned #1 partner rating and preferred partner status, grew revenue by 50% to reach $60M in two years, resulting in creation of nearly 1000+ new jobs and 150 + promotions

• Recruited as key thought partner within the leadership team for understanding business, customer needs and the broader marketplace to manage customer service & operations for a UK Telco and Fortune 100 Banking Corporation
• Streamlined operations and processes, while managing projects for key banking client. Provided operational leadership to 900 + FTE Operations for Retail Banking, Consumer Lending and Mortgage.

• Responsible for managing a team of service delivery comprising 150 professionals and 7 Managers to provide first class service and post sales support to US customers for Dell products.
• Awarded the "Best Manager" award based on team and peer feedback.
• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.

• Delivered operational excellence, earned Six Sigma Green Belt certification and accomplished 2 projects resulting in annualized saving of USD $175k
• Spearheaded efforts to lead 7 processes, including Sales, Retention and Tech support with average span of over 200 FTE's for US Telecom Major.

Worked as Sales professional within Hospitality, Tech and Media Industry. Achieved Sales targets consistently and gained progressive responsibilities.