GABRIELA KURLOWICZ
BUSINESS PROCESS, PRODUCT AND TECHNOLOGY LEADER THAT DRIVES GLOBAL BUSINESS TRANSFORMATION
Ponte Vedra,FL
Summary
Strategic HR and Workforce Management Leader with deep expertise in Human Capital technology solutions and global business transformation. Proven ability to lead and execute complex, cross-functional initiatives by leveraging business analysis, stakeholder engagement, and change management methodologies. Skilled in delivering scalable, high-impact solutions that improve operational efficiency, drive process optimization, and enhance employee experience. Demonstrated success in managing global technology and transformation projects, identifying opportunities for automation and AI integration, and ensuring seamless systems implementation. Recognized for building trusted partnerships, applying strategic insight, and continuously improving business performance in fast-paced environments.
Overview
21
21
years of professional experience
2
2
Certifications
1
1
Language
Work History
Program Manager - Workforce Strategy
Cognizant Technologies Solutions
Teaneck, New Jersey
12.2020 - Current
- Global CRM Implementation (Beamery): Active contributor representing HR Operation during the implementation of Beamery CRM, including vendor selection, requirements gathering, and SOW negotiation. Designed and standardized global application flows, launched career sites governance process, and developed employee referral process enhancements roadmap — resulting in improved candidate experience and reduced integration complexity.
- Service Order (SO) Simplification: Recognized by Operational Excellence for representing TA and advocating for their needs, the program delivered a 99% reduction in turnaround time (from 2.9 days to 30 minutes), for the approval of an SO, 60% reduction in process steps, and 50% fewer required fields. Streamlined workflows across TA, Talent Supply Chain, IT, and fulfillment systems.
- Generative AI for Job Descriptions: Led MVP implementation of GenAI-powered job descriptions, reducing hiring manager effort by 57%. Created a roadmap and feedback loop to ensure ongoing accuracy, while also contributing to the ethical application of AI and risk mitigation guidelines.
- ServiceNow HRSD Implementation: Created the business case and scoping documentation for enterprise ServiceNow HRSD rollout, aligning with multiple stakeholders to define scope, value, and approvals.
- ATS RFI & Vendor Selection: Supported global TA leads in defining regional requirements by process mapping and identifying friction points and areas of opportunity within the recruitment process to implement automation and AI; created RFI templates, scorecards, and demo scripts. Managed project plan, vendor timelines, and structured evaluation process.
- Beeline VMS & MSP Program Rollout: Resolved Beeline integration issues through process mapping and root cause analysis. Played a key role in launching a first-generation MSP program in the Americas and UK&I, later expanding to ANZ. Aligned HR operations processes for the redeployment of contingent worker and ID
Director, Product and Strategic Operations
eTeam Inc.
Somerset, NJ
08.2020 - 11.2020
- Evaluated potential partnerships and integration opportunities for tools and services to build workforce management product capabilities and increase the value proposition.
- Spearheaded the evaluation of process improvements related to program and client operations activities, inclusive of RFx, Contract and Onboarding and activation of accounts.
- Implemented and operationalized the workflow for a Learning Management System (LMS).
Strategic Digital Product Manager
K2 Partnering
Providence, Rhode Island
02.2019 - 04.2020
- Key liaison between business stakeholders and the K2 IT team on mission-critical digital transformation projects.
- Product owner and key advisor to senior leadership sharing best practices and competitive insights for strategic IT and digital project roadmaps, with specif focus on external talent communities and mobile apps.
- Gathered business requirements, created user personas/user stories, managed product backlog and documentation for system implementation for the human cloud community, servicing over 1,000 clients and more than 5,000+ contractors, with an estimated user growth of 50% YoY.
- Communicated project status, budget, functionality milestones, release management, and issue resolution.
- Promoted system adoption through the design/oversight of training programs.
- Drove the adoption of technologies, tools, and methods to achieve continuous improvements.
IT Product Manager, CRM and Sales Enablement
Kelly Services
Troy, MI
01.2018 - 02.2019
- Key player of the Digital Innovation team that spearheaded change for the global community.
- Product Owner for the Salesforce.com CRM platform with 11,000+ external users and 8,000+ production users worldwide.
- Led the modernization of the CRM platform.
- Identified new technologies, risks, and trends.
- Developed a path to migrate to the 'Lightning Experience', the new user interface for Salesforce.com.
- Directed the release management toolset, backup, and restore protocols.
- Designed and implemented a critical contract lifecycle management project.
- Determined project scope and requirements.
- Sourced vendors and developed budget and business case and approval plans.
Engagement Manager
Pontoon Solutions
Jacksonville, FL
06.2014 - 01.2018
- Led complex projects for a large portfolio of global strategic IT enterprise, compliance, and operations initiatives.
- Leveraged change methodologies to drive analysis, resource planning, execution, and training.
- Managed large technical project teams of developers, engineers, and vendors for key projects for subsidiaries of global staffing companies.
- Launched the creation of project roadmaps for the implementation of the Salesforce.com cloud platform.
- Led change management and training for a $300 million telecommunications account in Latin America.
- Directed the mitigation of $20 million in organizational risk as leader of the European Union General Data Protection Regulation (GDPR) and Privacy Shield program.
- Created plans and auditing systems to identify vulnerabilities, manage risk, and ensure compliance.
Functional Business Consultant
Adecco Group
Melville, NY
11.2003 - 06.2014
- Tenured career with Adecco, from Internationals sales administrator, International Sales Support Manager, and finally transitioned to IT as a Functional Business Consultant, for client solutions.
Education
Master of Business Administration -
Saint Joseph’s University
Patchogue, NYBachelor of Science - Organizational Management
Saint Joseph’s University
Patchogue, NYSkills
- Agile Methodology
- Business Transformation
- Business Value Metrics
- Change Management
- Coaching and Mentoring
- Contract Negotiation
- Critical Problem Solving
- Data Analysis
- Ethical application of Gen AI
- Global Project Leadership
- Global Project Management
- Innovation
- Key Influencer
- Leadership
- Process Improvement
- Process Mapping
- Regulatory Compliance
- Solutions-Focused
- Strategic Thinking
- Team Development
- Technology Deployment
- Vendor Management
- Workforce Management
Certification
Certified Scrum Product Owner, CSPO, Scrum Alliance
Timeline
Program Manager - Workforce Strategy
Cognizant Technologies Solutions
12.2020 - Current
Director, Product and Strategic Operations
eTeam Inc.
08.2020 - 11.2020
Strategic Digital Product Manager
K2 Partnering
02.2019 - 04.2020
IT Product Manager, CRM and Sales Enablement
Kelly Services
01.2018 - 02.2019
Engagement Manager
Pontoon Solutions
06.2014 - 01.2018
Functional Business Consultant
Adecco Group
11.2003 - 06.2014
Master of Business Administration -
Saint Joseph’s University
Bachelor of Science - Organizational Management
Saint Joseph’s University
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