Ana Rose Robles
Redmond,WA
Summary
Throughout my 12+ years of food service industry experience I’ve developed strong time management and interpersonal skills. I work well under pressure with a sense of urgency in a fast pace environment while providing excellent customer service. Trained in various POS systems such as Aloha, Toast and Squared.
Overview
13
13
years of professional experience
Work History
Automotive Sales Consultant
Toyota of Lake City
02.2024 - 07.2024
- Demonstrating to potential customers by explaining its capabilities, characteristics and features of vehicles
- Participating in test drives
- Prospecting and following up daily with potential customers and also maintaining rapport with sold clients
- Learning how to overcome objections, negotiations and eventually completing a lease or finance purchase
- Introducing clients into their new vehicle to demonstrate an array of features that is equipped with old and new Toyota models
- Knowledge of current and older technology features in Toyota vehicles.
Server
The Hollywood Tavern
10.2022 - 12.2023
- Additional cocktail serving experience and cocktail/wine pairing with meals
- Knowledge on Washington liquor laws, keen awareness on social cues to professionally handle difficult situations to avoid over serving
- Ability to memorize and romanticize season specials for upselling
- Assist bartenders by stocking up glassware, wines and beers
- Often helps with pouring beers and wines for guests
- Correctly dropping dishes to its specific seat number without auctioning food items.
Server
Lola / Serious Pie Totem Lake, Tom Douglas Restaurants
10.2021 - 10.2022
- Responsible for preparing specialty espresso beverages
- Arrange the restaurant in morning/lunch and dinner floor set ups
- Timing the guests orders in courses
- Providing teamwork with fellow employees to execute a successful service such as clearing tables and running food to the correct table
- Handling orders and tableside payment transactions with toast handheld.
Server/Bartender
Tipsy Cow Burger Bar
04.2021 - 10.2021
- Providing friendly and attentive service to guests
- Accurately taking orders in a toast handheld and being able to correctly send orders by course
- Guiding guests through any questions regarding the menu while demonstrating menu knowledge of food and drink ingredients
- Communication and collaboration with fellow employees to deliver food in a timely manner
- Knowledge of mixing, garnishing, and serving alcoholic and non-alcoholic drinks to guests at the bar and restaurant.
Server
Ruscello at Nordstrom
03.2011 - 08.2020
- Provide excellent customer service
- Appropriately up-sell food items, alcohol and desserts to increase sales
- Keen knowledge of food, wine, and alcoholic beverages
- Ability to work large parties of 14 or more
- Strong communication skills with managers, the expedite and kitchen staff for any food allergies, dietary needs and other special requests from the guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Diploma -
Kaimuki High School
Kapiolani Community College
Skills
- Strong communication skills
- Time management and multi tasking
- Cash handling and POS systems
- Attention to detail
- Goal-oriented mindset
- Trade-in evaluations
- Product Knowledge Expertise
- Prospecting clients
References
- Jennifer Hoss, General Manager of Ruscello, Bus: (808)953-6110, Cell: (808)230-0087
- Kendra Marquez, Assistant Manager of Ruscello, Bus: (808)953-6110, Cell: (253)678-6772
- Colleen Kennelly, General Manager of Lola, Bus: (206)441-1430, Cell: (206)714-3540
Timeline
Automotive Sales Consultant
Toyota of Lake City
02.2024 - 07.2024
Server
The Hollywood Tavern
10.2022 - 12.2023
Server
Lola / Serious Pie Totem Lake, Tom Douglas Restaurants
10.2021 - 10.2022
Server/Bartender
Tipsy Cow Burger Bar
04.2021 - 10.2021
Server
Ruscello at Nordstrom
03.2011 - 08.2020
Diploma -
Kaimuki High School
Kapiolani Community College
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