ANASASHA NAKHID
Bronx,New York
Summary
Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer 8 years of related experience to a challenging position with room for advancement.
Overview
14
14
years of professional experience
Work History
Associate Banker-ME
JP Morgan Chase
07.2019 - Current
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Executed wire transfers, stop payments and account transfers.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Provided advice on different bank products and financial options.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
Teller
JP Morgan Chase
01.2016 - 07.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Assisted customers with banking needs and inquiries.
- Executed wire transfers, stop payments and account transfers.
Customer Service Cashier /Customer Service Rep
Whole Foods Market
New York, USA
10.2010 - 11.2015
- Maintained high level of customer satisfaction by offering dedicated and personal client care
- Minimized customer complaints by offering expedient, as well as positive resolutions to client issues
- Assisted customers via telephone calls regarding merchandise inquiries and availability
- Operated computerized cash register system- Cash handling
- Handing returns and customer concerns
- Resolved customer complaints and maintained clean and tidy checkout area
- Maintained customer satisfaction while handling product returns quickly and professionally
- Maintained current knowledge of store promotions and highlighted sales to customers
- Monitored self-checkout systems and provided assistance or intervention where required
Education
Associate of Arts - Liberal Arts And Sciences
BOROUGH OF MANHATTAN COMMUNITY COLLEGE OF THE CITY UNIVERSITY OF NEW YORK
New York, NY06.2023
Skills
Sales proficiency
Branch operations
Currency Exchanges
Financial Planning
Operations understanding
Relationship Building
Bank Sales
Customer Service-Oriented
Timeline
Associate Banker-ME
JP Morgan Chase
07.2019 - Current
Teller
JP Morgan Chase
01.2016 - 07.2019
Customer Service Cashier /Customer Service Rep
Whole Foods Market
10.2010 - 11.2015
Associate of Arts - Liberal Arts And Sciences
BOROUGH OF MANHATTAN COMMUNITY COLLEGE OF THE CITY UNIVERSITY OF NEW YORK