Social Work
Anaseini Malafu
Front Office Receptionist
Salt Lake City,UT
Summary
Dedicated customer representative with excellent experience in call center-like environments. People-oriented, with about 4 years of experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality, professionalism, and timeliness. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Front Office Receptionist
Cottonwood Family Dental
Murray, UT
10.2022 - Current
- Answered incoming phone calls courteously and professionally.
- Contacted patients' insurance via phone calls and getting patients' insurance benefits and information.
- Typed patient data into computer system while following privacy laws and maintaining high-level accuracy.
- Documented and maintained patient information and health background.
- Maintained office supplies, including ordering supplies online and calling companies for orders.
Associate Market Builder
Monat Global Inc.
Provo, UT
04.2020 - 01.2023
- Worked closely with team members via Zoom, and messaging chat groups.
- Completed required steps to rank up to higher positions.
- Promoted products via social media and internet platforms.
- Attended weekly and other often team meetings.
Lead Front Office Receptionist
Life Stone Counseling Center
Midvale, UT
10.2020 - 10.2022
- Greeted guests at front desk while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff.
- Maintained files and records.
- Resolved customer issues quickly and notified supervisor when problems escalated.
- Confirmed important personal and payment information for compliance with security standards.
- Scheduled, coordinated and confirmed appointments and meetings.
- Trained new team members on company procedures, customer service and issue resolution.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected payments, processed transactions and updated relevant records.
Front Desk Receptionist
Provo High School
Provo, Utah
08.2019 - 05.2020
- Collected student and patient check-in slips.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Sorted and delivered mail and packages.
- Organized, maintained, and updated information in computer databases.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
High School Diploma -
Maui High School
Kahului, HI 08.2016 - 05.2020
Bachelor of Arts - Social Work
Salt Lake Community College
Salt Lake City, UT 08.2022 - Current
Skills
Security awareness
Word processing
Problem-solving skills
Time management
Verbal and written communication
Payment Handling
Organization skills
File management
Social perceptiveness
Telephone etiquette
Office administration
Sensitive information handling
Researching skills
Call forwarding
Technical Support
Keyboard typing
Bilingual
Interests
Flight Attending
References
Lexi Bates - Accounts Manager at Life Stone Counseling Center
(801) 656-9730 | lexib@lifestonecounseling.com
Francesca Totaro - WMDAA Instructor
(480) 868-5851 | francescatotaro95@yahoo.com
Lavinia Latu - Government Paralegal
(801) 960-2865 | lavinia.taumoepeau-latu@fullbrightmail.org
Timeline
Front Office Receptionist
Cottonwood Family Dental
10.2022 - Current
Bachelor of Arts - Social Work
Salt Lake Community College
08.2022 - Current
Lead Front Office Receptionist
Life Stone Counseling Center
10.2020 - 10.2022
Associate Market Builder
Monat Global Inc.
04.2020 - 01.2023
Front Desk Receptionist
Provo High School
08.2019 - 05.2020
High School Diploma -
Maui High School
08.2016 - 05.2020