Social Work
Anaseini Malafu
Front Office Receptionist
Salt Lake City,UT
Summary
Dedicated customer representative with excellent experience in call center-like environments. People-oriented, with about 4 years of experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality, professionalism, and timeliness. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Front Office Receptionist
Cottonwood Family Dental
Murray, UT
10.2022 - Current
- Answered incoming phone calls courteously and professionally.
- Contacted patients' insurance via phone calls and getting patients' insurance benefits and information.
- Typed patient data into computer system while following privacy laws and maintaining high-level accuracy.
- Documented and maintained patient information and health background.
- Maintained office supplies, including ordering supplies online and calling companies for orders.
Associate Market Builder
Monat Global Inc.
Provo, UT
04.2020 - 01.2023
- Worked closely with team members via Zoom, and messaging chat groups.
- Completed required steps to rank up to higher positions.
- Promoted products via social media and internet platforms.
- Attended weekly and other often team meetings.
Lead Front Office Receptionist
Life Stone Counseling Center
Midvale, UT
10.2020 - 10.2022
- Greeted guests at front desk while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff.
- Maintained files and records.
- Resolved customer issues quickly and notified supervisor when problems escalated.
- Confirmed important personal and payment information for compliance with security standards.
- Scheduled, coordinated and confirmed appointments and meetings.
- Trained new team members on company procedures, customer service and issue resolution.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected payments, processed transactions and updated relevant records.
Front Desk Receptionist
Provo High School
Provo, Utah
08.2019 - 05.2020
- Collected student and patient check-in slips.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Sorted and delivered mail and packages.
- Organized, maintained, and updated information in computer databases.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
High School Diploma -
Maui High School
Kahului, HI 08.2016 - 05.2020
Bachelor of Arts - Social Work
Salt Lake Community College
Salt Lake City, UT 08.2022 - Current
Skills
Security awareness
Interests
Flight Attending
References
Lexi Bates - Accounts Manager at Life Stone Counseling Center
(801) 656-9730 | lexib@lifestonecounseling.com
Francesca Totaro - WMDAA Instructor
(480) 868-5851 | francescatotaro95@yahoo.com
Lavinia Latu - Government Paralegal
(801) 960-2865 | lavinia.taumoepeau-latu@fullbrightmail.org
Timeline
Front Office Receptionist
Cottonwood Family Dental
10.2022 - Current
Bachelor of Arts - Social Work
Salt Lake Community College
08.2022 - Current
Lead Front Office Receptionist
Life Stone Counseling Center
10.2020 - 10.2022
Associate Market Builder
Monat Global Inc.
04.2020 - 01.2023
Front Desk Receptionist
Provo High School
08.2019 - 05.2020
High School Diploma -
Maui High School
08.2016 - 05.2020