Anasha Young
San Antonio,TX
Summary
Driven, competitive, and dedicated professional with 10 years’ experience in childcare, personal assistant, working remotely, caregiving, and customer service capacities. Unique ability to multi-task while maintaining primary focus on priority tasks. Passionate and motivated, with a drive for excellence seeking to be a part of a growing and challenging enterprise.
Overview
13
13
years of professional experience
Work History
Customer Service Call Center Representative
AND agency
Miami, FL
06.2024 - 09.2024
- Answered incoming customer calls promptly, providing courteous and professional service.
- Assisted customers with product inquiries, orders, and complaints in a timely manner.
- Responded to customer emails and live chats regarding product information and services.
- Provided accurate information about products or services to customers.
- Resolved customer issues by troubleshooting problems over the phone or via email.
- Ensured all customer questions were answered completely and accurately according to company policies and procedures.
- Verified account information by consulting relevant databases when necessary.
Caregiver/Personal Assistant
Promise Senior Solutions LLC
San Antonio, TX
07.2024 - 08.2024
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Caregiver/Nursing Assistant
Brookdale Senior Living Facility
San Antonio, TX
07.2020 - 05.2023
- Educated families about available resources for home health care services in the local community.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
Remote Credit Consultant Agent
FES
Farmington, MI
03.2020 - 01.2023
- Provided financial education services to help clients understand the importance of good credit management practices.
- Researched and monitored changes in federal and state regulations related to consumer lending and credit reporting.
- Assisted customers in understanding their credit reports, including identifying errors or inaccuracies.
- Created monthly budget plans for clients based on their income and expenses.
- Reviewed customer documents such as tax returns, bank statements, pay stubs., to verify accuracy of information provided in loan applications.
- Analyzed credit data from major bureaus to identify discrepancies or patterns of delinquency.
Contracted Entertainer
TGC INC.
San Antonio, TX
11.2011 - 01.2020
- Prepared and rehearsed entertainment routines for performances.
- Organized props, costumes, and music for shows.
- Promoted shows and performances through community interaction.
- Prepared budget expenditures for management approval.
- Determined price schedules and discount rates.
Education
Some College (No Degree) - Human Services
Walden University
Minneapolis, MNSkills
- Upselling products
- Multitasking and Organization
- Call Management
- Product and service knowledge
- Patient Assessments
- Data Entry
- Customer Relationship Management
- Compassionate client care
- Behavioral Management
Timeline
Caregiver/Personal Assistant
Promise Senior Solutions LLC
07.2024 - 08.2024
Customer Service Call Center Representative
AND agency
06.2024 - 09.2024
Caregiver/Nursing Assistant
Brookdale Senior Living Facility
07.2020 - 05.2023
Remote Credit Consultant Agent
FES
03.2020 - 01.2023
Contracted Entertainer
TGC INC.
11.2011 - 01.2020
Some College (No Degree) - Human Services
Walden University
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