Ana Sofia Medellin
Cincinnati,OH
Summary
As a veteran barista, I have been labeled a talented professional with exemplary customer relations & employee training. As a Depop reseller, I have been praised for my creativity in marketing my small business & being knowledgeable about sustainable fashion. I am an effective multi-tasker fluent in English & Spanish. I put my all into working exceptionally under pressure while remaining composed and confident. I am passionate about brand promotion & campaigning, mainly in the Fashion & Cosmetic Industries realm, but eager to learn about all facets of the world of business.
Overview
7
7
years of professional experience
Work History
Barista Trainer
Starbucks Coffee Company
Cincinnati, OH
11.2020 - Current
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas & completing orders.
- Enthusiastically engaged customers during busy periods to foster personal relationships.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Hosted coffee & tea tastings to showcase seasonal items & boost sales opportunities.
Freelance Clothing Reseller
Depop
, Online
04.2020 - Current
- Photographed and wrote product descriptions & sales copy for items.
- Followed up with customer inquiries promptly & maximized internet lead opportunities.
- Calculated total purchase amounts, taxes & shipping costs for new products.
- Monitored consumer traffic to build customer engagement strategies.
Freelance English Tutor
Self Employed
Donostia–San Sebastian, Gipuzkoa, Spain
09.2019 - 02.2020
- Coached students through challenging material with positive reinforcement & encouragement.
- Taught students how to study, take notes & complete test questions.
- Created & implemented individual lesson plans based on student learning styles.
English Tutor & Volunteer
Su Casa Family Ministries
Cincinnati, OH
06.2017 - 08.2017
- Engaged young students & made lessons entertaining to hold interest & encourage learning.
- Prepared handouts, study materials & other teaching aids.
Education
Current / Psychology & Marketing -
University of Cincinnati
05.2025
Previous/ Neuroscience -
The Ohio State University
05.2019
Skills
- Excellent Communication Skills
- Comfortable with Microsoft Excel & Word as well as Social Media Platforms
- Retail Experience
- Excellent Problem Solving Skills
- Excellent Organizational Skills
- Fluent (speaking & writing) in Spanish
- Sales Proficiency
- Trend Analysis
References
- Che Zhang: Current Starbucks Location Manager
Store Phone Number: 513-469-1111
- Matthew Brown: Former Starbucks Location Manager
Phone Number: 614-582-1306
Timeline
Barista Trainer
Starbucks Coffee Company
11.2020 - Current
Freelance Clothing Reseller
Depop
04.2020 - Current
Freelance English Tutor
Self Employed
09.2019 - 02.2020
English Tutor & Volunteer
Su Casa Family Ministries
06.2017 - 08.2017
Current / Psychology & Marketing -
University of Cincinnati
Previous/ Neuroscience -
The Ohio State University
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