Michelle Lillywhite
Peoria,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to acquire and maintain full-time position that offers professional challenges utilizing hands-on practices, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Barista Trainer
Target/Starbucks
08.2021 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Carefully handcrafted high volume of beverages during peak traffic hours.
Leasing Consultant
P.B. Bell
03.2021 - 08.2021
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to maintenance requests and helped resolve current tenants' issues with apartment community in polite and timely manner.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Temporary Leasing Consultant
Career Strategies Inc
02.2021 - 03.2021
- Efficiently learned to navigate multiple property management software to communicate with current and future tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Beauty Advisor
Ulta
11.2019 - 02.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Worked to meet or exceed special targets for credit card applications and loyalty account conversions.
Server
The Fountains At Lake Pleasant Senior Living
12.2018 - 11.2019
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Provided exceptional service to 60 residents per day at dining hall.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Education
High School Diploma -
Centennial High School
Peoria, AZ05.2020
Skills
- Excellent communication skills
- Detail-oriented
- Sales knowledge
- Customer-and service-oriented
- Ability to Adapt
Timeline
Barista Trainer
Target/Starbucks
08.2021 - Current
Leasing Consultant
P.B. Bell
03.2021 - 08.2021
Temporary Leasing Consultant
Career Strategies Inc
02.2021 - 03.2021
Beauty Advisor
Ulta
11.2019 - 02.2021
Server
The Fountains At Lake Pleasant Senior Living
12.2018 - 11.2019
High School Diploma -
Centennial High School