Ana Sofia Yberri
Oro Valley,AZ
Summary
Accomplished Client Advisor with a proven track record at Tiffany & Company, enhancing client satisfaction and retention through expert relationship management and consultative selling. Skilled in cross-selling techniques and product promotion, I significantly contributed to sales growth. My adept client interaction and strategic approach to client advisory have consistently driven results, underlining my commitment to excellence and achievement.
Overview
13
13
years of professional experience
Work History
Client Advisor
Tiffany & Company
Tucson, AZ
08.2022 - 05.2023
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
Sales Representative
LaserAway
Tucson, AZ
03.2021 - 08.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Client Advisor
Louis Vuitton - LVMH
Scottsdale, AZ
10.2020 - 02.2021
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Improved customer loyalty by providing exceptional advisory services and resolving issues promptly.
- Maintained up-to-date knowledge of regulatory changes, ensuring compliance in all advisory activities.
- Delivered personalized investment recommendations, enabling clients to make informed decisions.
Client Advisor
Agent Provocateur
Beverly Hills, CA
07.2014 - 12.2015
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
Lead Sales Key Holder
Gucci
Mexico City
08.2010 - 02.2011
- Streamlined store operations by effectively managing merchandise inventory and optimizing floor layouts.
- Led team meetings regularly to review sales goals/targets as well as track individual progress towards said objectives.
- Increased sales revenue by implementing strategic selling techniques and fostering strong customer relationships.
- Reduced employee turnover through effective hiring strategies, thorough training programs, and strong retention initiatives.
Education
Bachelor Of Arts - Fashion Marketing And Design
American InterContinental University
Weston, FLAssociate Degree - Culinary Arts
Culinary Institute of America
Hyde Park, NYSkills
- Client interaction
- Cross-selling techniques
- Client Retention Strategies
- Consultative Selling
- Product Promotion
- Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Client Advisor
Tiffany & Company
08.2022 - 05.2023
Sales Representative
LaserAway
03.2021 - 08.2022
Client Advisor
Louis Vuitton - LVMH
10.2020 - 02.2021
Client Advisor
Agent Provocateur
07.2014 - 12.2015
Lead Sales Key Holder
Gucci
08.2010 - 02.2011
Bachelor Of Arts - Fashion Marketing And Design
American InterContinental University
Associate Degree - Culinary Arts
Culinary Institute of America