Anastacia Beltrez
New York
Summary
Results-driven professional committed to high standards, poised for the role of Office Manager. Expertise in administrative management, scheduling, and staff coordination ensures seamless daily operations and effective team collaboration. Recognized for strong communication, problem-solving abilities, and exceptional organizational skills that foster a productive and efficient environment. Proficient in utilizing office software and resource allocation strategies to enhance operational success and adapt to evolving business needs.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Office Manager
BRONX SMALL BUSINESS DEVELOPMENT CENTER (NYSBDC)
Bronx, NY
10.1998 - 04.2024
- Served as primary point of contact and liaison with the U.S. Small Business Administration (SBA) and New York Small Business Development Center (NYSBDC)
- Supported and coordinated business counseling services, including advisor assignments and client flow
- Assisted the Regional Center Director with quarterly and annual reporting, ensuring accuracy and compliance with federal requirements
- Developed and implemented internal policies and procedures to ensure compliance with federal and state regulations
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Led marketing and outreach strategies to promote center services to small businesses and entrepreneurs
- Planned and executed community outreach events, workshops, and seminars
- Built and maintained partnerships with financial institutions, city agencies, community organizations, and small businesses across New York City
- Oversaw office operations, data systems, and MQS reporting
- Supervised administrative staff, delegated responsibilities, and provided training and support to improve office efficiency
- Managed office budget, records, and confidential client files
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed daily office operations, ensuring efficient workflow and resource allocation.
Telemarketing Representative
INTERNATIONAL POINT OF CONTACT (IPC)
New York, NY
08.1996 - 10.1998
- Collected and maintained accurate client data from international customers
- Performed high-volume data entry while ensuring accuracy and confidentiality
- Supported administrative and clerical operations
Manager
CANCUN MEXICAN RESTAURANTS
New York, NY
08.1988 - 12.1996
- Managed recruiting, hiring, training, and supervision of staff
- Oversaw daily operations, scheduling, and performance management
- Handled payroll, billing, invoicing, and basic accounting functions
- Monitored inventory and vendor relationships
Education
Bachelor of Business Administration - Business Management
HERBERT H. LEHMAN COLLEGE, CUNY
Bronx, NY06-1994
Skills
- Client services for small businesses
- Startup advisory management
- Organizational growth strategies
- Marketing strategy development
- SBA program liaison
- Regulatory compliance
- Experience with data systems and CRM tools
- English and Spanish business support
- Client support
- Administrative support
Certification
- Mandl School
- Certified Medical Assistant
- 1989
Languages
English
Spanish
Timeline
Office Manager
BRONX SMALL BUSINESS DEVELOPMENT CENTER (NYSBDC)
10.1998 - 04.2024
Telemarketing Representative
INTERNATIONAL POINT OF CONTACT (IPC)
08.1996 - 10.1998
Manager
CANCUN MEXICAN RESTAURANTS
08.1988 - 12.1996
Bachelor of Business Administration - Business Management
HERBERT H. LEHMAN COLLEGE, CUNY