Anastacia Marcano
Orlando,Florida
Summary
Dedicated Patient Coordinator with extensive experience in managing patient communications, presenting treatment plans, and verifying insurance coverage within a dental office setting. Adept at handling high-volume phone inquiries, ensuring accurate appointment scheduling, and delivering exceptional customer service. Proven ability to streamline administrative processes, maintain meticulous patient records, and resolve insurance-related issues effectively. Committed to enhancing patient satisfaction and contributing to a smooth and efficient office environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Nona Smiles
Orlando, Florida
01.2023 - Current
- Efficiently managed patient communications by answering calls, scheduling appointments, and addressing inquiries with a professional and welcoming approach
- Assisted in presenting treatment plans, providing detailed information on procedures and costs, and helping patients make informed decisions
- Verified insurance coverage, processed claims, and resolved any billing issues by coordinating with insurance companies
- Maintained and updated patient records, handled administrative tasks, and ensured a smooth patient flow while delivering exceptional customer service and maintaining confidentiality.
Customer Service Representative
Adas International
Opa-Locka
09.2021 - 12.2022
- Communicated with clients who had inquiries about a certain service, as well as redacted and translated company documents
- Memorized over 20+ different aircrafts and their different services
- Came up with solutions for problems with certain service issues and made sure the client left satisfied
- Communicated and worked as a team with different aircraft service providing companies to provide reasonable solutions for clients.
Restaurant Cashier
Arepa Burger
Lake Nona
01.2021 - 09.2021
- Memorized over 20 menu items and their making process as well as ingredients included
- Managed service in 2 different languages (English and Spanish) providing each customer with a great understanding of the menu and its items
- Maintained a tidy area for me, fellow coworkers, and customers
- Worked with new technology to process payments with cards and/or cash
- Worked successfully as a team with at least 3 people
- Carried out the restaurant culture to others in order to meet the customer's expectations.
Customer Service Representative
Adas International
Opa-Locka
01.2017 - 12.2020
- Communicated with clients who had inquiries about a certain service, as well as redacted and translated company documents
- Memorized over 20+ different aircrafts and their different services
- Came up with solutions for problems with certain service issues and made sure the client left satisfied
- Communicated and worked as a team with different aircraft service providing companies to provide reasonable solutions for clients.
Education
Graduate -
Franklin Academy High School
06.2021
Skills
- Communication
- Problem Solving
- Team Work
- Time management
- Active listening
- Fast Writing/Typing
- Translation
- Treatment Presentation
- Insurance Verification
- Common Sense
- Appointment Scheduling
- Patient Care
Clubs
Model United Nation, Parliamentarian, 08/01/17, 06/30/19
Certification
- 5-Star Call Certification, Practice Growth Institute
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Coordinator
Nona Smiles
01.2023 - Current
Customer Service Representative
Adas International
09.2021 - 12.2022
Restaurant Cashier
Arepa Burger
01.2021 - 09.2021
Customer Service Representative
Adas International
01.2017 - 12.2020
Graduate -
Franklin Academy High School