Anastacia Miles
Broomfield,CO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Bus Supervisor /Dispatcher
Charlotte Authority Transit System
09.2019 - 05.2023
- Directed dispatching, routing, and tracking of 598 fleet vehicles.
- Supervised team of 690 employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
Bus Driver /Call Center Operator
Chicago Transit Authority, CTA
01.2001 - 08.2017
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Recommended products to customers, thoroughly explaining details.
Education
Associate of Arts - Business Administration
Robert Morris University - Illinois
Chicago, IL05.1992
Skills
- Business Correspondence
- Closing Tickets
- Territory Communications Oversight
- Service Requests
- Microsoft Office
- Driver Communications
- Processing Orders
- Customer Inquiries
- Customer Service Standards
- Driver Routing
Driver License
Commercial Driver's License with Endorsement in Class B, P and C
Timeline
Bus Supervisor /Dispatcher
Charlotte Authority Transit System
09.2019 - 05.2023
Bus Driver /Call Center Operator
Chicago Transit Authority, CTA
01.2001 - 08.2017
Associate of Arts - Business Administration
Robert Morris University - Illinois
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