Anastacia Vargas
HoneyBaked Ham
San Antonio,TX
6
years of professional experience
Dynamic customer service leader with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in conflict resolution, staff training, and effective communication.
Work History
Customer Service Team Lead
4 Years- Led customer service team to enhance operational efficiency and improve customer satisfaction ratings.
- Implemented feedback mechanisms that improved service quality and addressed customer concerns promptly.
- Coordinated daily scheduling to optimize team workflow and manage peak business hours effectively.
- Developed training programs for new employees to ensure adherence to company standards and policies.
- Resolved escalated customer issues, employing conflict resolution strategies to maintain brand loyalty.
- Processed customer transactions efficiently using point-of-sale systems.
Jimmy Johns PIC
2 Years 8 Months- Executed various tasks efficiently in a fast-paced environment.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained accurate cash drawer, ensuring balanced daily totals.
- Delivered exceptional customer service in fast-paced dining environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Crew Member
6 Months- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Collaborated with team members to ensure timely preparation and delivery of food items.
- Maintained cleanliness and organization of dining area, contributing to positive guest experiences.
- Assisted in training new crew members on operational procedures and safety protocols.
Team Leader
7 Months- Supervised daily operations, ensuring adherence to brand standards and customer service excellence.
- Trained and mentored team members on product preparation and customer engagement techniques.
- Implemented process improvements, enhancing workflow efficiency and reducing wait times for customers.
- Enhanced guest satisfaction through effective communication and problem resolution skills.
- Streamlined food preparation processes, improving efficiency during peak hours.
Education
High School Diploma
Skills
Customer service excellence
Customer satisfaction
Conflict resolution
Staff training
Customer relations
Guest engagement
Order fulfillment
Cash handling
Policy enforcement
Client support
Telephone etiquette
Food safety
Timeline
Customer Service Team Lead
HoneyBaked Ham
08.2022 - CurrentRead More
Jimmy Johns PIC
Jimmy Johns Sandwich Shop
09.2021 - 05.2024Read More
Crew Member
Bill Miller BBQ
03.2021 - 09.2021Read More
Team Leader
Auntie Anne's Pretzels
10.2020 - 05.2021Read More
Alamo Heights High School
High School Diploma
Read More