Anastashia Gooding
Tampa,FL
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CDL Class A Driver
Covenant Transport
03.2024 - Current
- Operating a tractor/trailer OTR 48 states
- Pick up goods and materials, verify loads for accuracy, and deliver them as instructed
- Load and unload cargo
- Responsible for basic vehicle maintenance; comply with all safe work practices, policies, and processes at all times
- Complete and verify paperwork for accuracy
Wireless Specialist
The Revenue Optimization Companies (T-ROC)
01.2023 - 02.2024
- Marketing and Sales for Post Carriers such as AT&T, Verizon, T-Mobile
- Promote sales on phone services, wearables, and product insurance
- Exercise my customer service skills to meet daily quotas
Administrative Assistant
University of South Florida
08.2022 - 01.2023
- Clerical and organizational tasks like file organizing
- Scheduling appointments
- Assisting other staff members
- Drafting correspondences or messages
Realtor
LOMBARDO
02.2022 - 08.2022
- Advise clients about market conditions
- Conduct walkthroughs
- Provide guidance and assistance through the process of buying, selling, or leasing properties
Customer Service Representative
Wells Fargo
08.2021 - 02.2022
- Inbound/outbound calls daily (25-30)
- Provide customer service in the remediation department fraud department
- Provide FAQs in regards to restraints to deposit and credit accounts
- Reissue remediation checks
Political Canvasser/Trainer
Ground Game Innovations
10.2021 - 01.2022
- Seek and educate petitioners on voter rights throughout the Tampa Bay Area
- Educate petitioners on requesting signatures for gambling rights
Amazon Delivery Driver
Amazon DSP
06.2021 - 11.2021
- Safely drive and operate your delivery vehicle
- Navigate a variety of routes throughout the delivery area
- Experience in delivery, operation, and customer service
- Lift packages up to 50 pounds
Provider Service Advocate
US Imaging Network
01.2021 - 05.2021
- Prior authorization
- Scheduling
- Facility selection
- Provider care services for radiology centers nationwide
- Insurance verification
Medical Billing Collector/Trainer
Receivable Solutions
09.2019 - 08.2020
- As a Trainer at RSI I'm hands-on with teaching New hires in the Department
- I use Daily Checkpoints to make sure I'm implementing and key pointing important factors of systems, security and requirements while providing good feedback to our new reps
- Take inbound-outbound calls (100-200)
- Provide exceptional customer service and support
- Provide billing services
- Consult with customers regarding monthly finances, budgets, and income
- Take payments and reimbursements
- Refile claims and resolve attorney accounts
Trainer/Server/Bartender
Wild Crab
01.2019 - 09.2019
- Teach new hire front end of business
- Train and demonstrate electronically and manually taking orders
- Train and demonstrate serving food and drinks
- Train and demonstrate removing dinnerware from the table in a timely manner while providing exceptional customer service
Cashier/Customer Service
Walmart
05.2018 - 09.2018
- Cash handling while providing exceptional customer service in a timely fashion
Package Handler
UPS
09.2017 - 01.2018
- Responsible for packing items so they can be delivered safely to the destination
- Using hand tools, assembling cartons, sealing products, and completing other tasks as assigned
- Demonstrate physical fitness, stamina, the ability to work without supervision, communication skills, and basic computer operation knowledge
Leasing Agent
Gonzales Apartments
10.2015 - 06.2017
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Billing Specialist
UCI Doctors Care/Kelly Services
05.2014 - 08.2015
- Maintains files on all past due accounts, documenting details of methods utilized to secure payment
- Compiles information and prepares a variety of reports on collection activities for supervisor, such as faculty/staff delinquent accounts and account status/progress
- Researches and analyzes accounts prior to initiating debtor contact, examines historical data, evaluates past collection efforts
Billing Specialist
DirecTV
01.2013 - 05.2014
- Inbound calls (80-100)
- Maintain high-call volume while assisting customers in call-center environment
- Managing customer accounts: payments, billing disputes, bill inquiry, technical support
- Offer promotions/discounts to provide great customer experience
- Research 100-200 articles in order to provide best solutions for customer's accounts
- Complete requests of a customer in supervisory order
Medical Collector
Recruiting Solutions
11.2012 - 03.2013
- Inbound/Outbound Calls (80-100)
- Managed a high-volume workload within a deadline-driven environment
- Offer lower interest payments (payment assistance) or create individually-tailored payment plans
- Research claim overpayments also request refund amounts
- Provide timely customer service experience
- Complete transactions/forward requests
Education
Master of Real Estate Development - Real Estate
Tampa school of real estate
Tampa, FL01.2021
Commercial Driver's License (CDL) - Class A
08.2031
Technical school - Cosmetology
Remington College-Columbia Campus
Columbia, SC06.2017
Bachelor of Business Administration - Business
University of South Carolina-Columbia
Columbia, SC08.2014
Skills
- Medical terminology
- Clerical experience
- Medical office experience
- Health Insurance
- Typing
- Tractor-trailer
- Medical Coding
- Medical Billing
- HIPAA
- ICD-10
- Hcfa
- Insurance Verification
- Jira
- B2B
- Accounts receivable
- Cold Calling
- Employment & labor law
- ICD-9
- Human resources
- Medical Records
- Telemarketing
- EMR Systems
- Hair Styling
- CPT Coding
- Data Entry
- Hospitality
- Customer support
- Medical Collection
- Commercial driving
Certification
- CDL A, 08/31/31
- Food Handler Certification
- CDL
- Real Estate License
- Non-CDL Class C
Timeline
CDL Class A Driver
Covenant Transport
03.2024 - Current
Wireless Specialist
The Revenue Optimization Companies (T-ROC)
01.2023 - 02.2024
Administrative Assistant
University of South Florida
08.2022 - 01.2023
Realtor
LOMBARDO
02.2022 - 08.2022
Political Canvasser/Trainer
Ground Game Innovations
10.2021 - 01.2022
Customer Service Representative
Wells Fargo
08.2021 - 02.2022
Amazon Delivery Driver
Amazon DSP
06.2021 - 11.2021
Provider Service Advocate
US Imaging Network
01.2021 - 05.2021
Medical Billing Collector/Trainer
Receivable Solutions
09.2019 - 08.2020
Trainer/Server/Bartender
Wild Crab
01.2019 - 09.2019
Cashier/Customer Service
Walmart
05.2018 - 09.2018
Package Handler
UPS
09.2017 - 01.2018
Leasing Agent
Gonzales Apartments
10.2015 - 06.2017
Billing Specialist
UCI Doctors Care/Kelly Services
05.2014 - 08.2015
Billing Specialist
DirecTV
01.2013 - 05.2014
Medical Collector
Recruiting Solutions
11.2012 - 03.2013
Commercial Driver's License (CDL) - Class A
Technical school - Cosmetology
Remington College-Columbia Campus
Bachelor of Business Administration - Business
University of South Carolina-Columbia
Master of Real Estate Development - Real Estate
Tampa school of real estate
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