Anastashia Guerrero
Hayward,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service
Ultimited Wilderness
04.2024 - 08.2024
- Provided exceptional customer service, addressing member concerns promptly and professionally.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Provided excellent customer service, addressing concerns promptly and professionally.
- Developed customer service manual to standardize procedures across all departments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Receptionist
La Familia Resource Center
03.2023 - 05.2023
- Answered and directed incoming calls using a multi-line telephone system
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Processed payments and updated accounts to reflect balance changes
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Manufacturing Technician
Boehringer Ingelheim Pharmaceuticals
09.2022 - 03.2023
- Used Hand Tools, power tools and measurement devices to perform production operations
- Collaborated with team members promptly accomplish tasks and meet deadlines
- Kept production logs and maintained job material inventory
- Addressed assembly line problems with safe and detailed knowledge
- Standard
Education
Certificate of Completion - Clinical Medical Assistant Bilingual
San Leandro Adult School
San Leandro, CA08-2024
undefined
Leader Public School
Hayward, CA01.2017
Medical Careers
Eden Area Regional Occupational Program Center
Hayward, CA01.2017
Skills
- Attentive customer service
- Customer service expert
- Time management
- Data entry
- Verbal and written communication
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- File management
- HIPAA compliance
- Patient scheduling
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Phlebotomy
- CPR
Certification
American Heart Association BLS CPR - MAY 2026
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service
Ultimited Wilderness
04.2024 - 08.2024
Receptionist
La Familia Resource Center
03.2023 - 05.2023
Manufacturing Technician
Boehringer Ingelheim Pharmaceuticals
09.2022 - 03.2023
undefined
Leader Public School
Certificate of Completion - Clinical Medical Assistant Bilingual
San Leandro Adult School
Medical Careers
Eden Area Regional Occupational Program Center