Summary
Overview
Work History
Education
Skills
Timeline
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Anastasia Adams

Jacksonville

Summary

Dynamic Shift Manager with a proven track record at Epic Theatres, excelling in customer service and staff supervision. Expert in problem-solving and decision-making, I significantly enhanced team performance and customer satisfaction. Skilled in cash handling and fostering a collaborative team environment, my leadership ensured compliance and operational excellence.

Overview

2
2
years of professional experience

Work History

Shift Manager

Epic Theatres
Orange Park
08.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.

Education

Associate Of Arts - Social Work

St. John's River State College
Palatka, FL

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Punctual and reliable
  • Energetic and enthusiastic
  • Interpersonal skills
  • Inventory control
  • Payment processing
  • Flexible schedule
  • Equipment troubleshooting
  • Verbal and written communication
  • Team building
  • Shift checklists
  • Customer service
  • Problem-solving
  • Critical thinking
  • Staff supervision

Timeline

Shift Manager

Epic Theatres
08.2023 - Current

Associate Of Arts - Social Work

St. John's River State College

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