Anastasia Ashton
Tampa,FL
Summary
Dynamic Senior Sales Representative at Amerigroup with a proven track record in maximizing profitability through effective negotiation and customer engagement. Skilled in Salesforce and active listening, I excel in training teams to enhance service quality and drive results. Passionate about delivering exceptional customer experiences and fostering collaboration.
Overview
5
5
years of professional experience
Work History
Senior Sales Representative
Amerigroup
Tampa, FL
08.2024 - Current
- Engaged customers with open-ended questions to identify product and service needs.
- Delivered comprehensive assistance during store visits, guiding merchandise selection and purchase completion.
- Negotiated sale terms with customers to maximize profitability.
- Trained employees on best practices, reducing process lags and improving efficiency.
Server
Venue 2106
Tampa, United States
06.2024 - 07.2025
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Bussed, cleaned, and set tables to ensure quick turnover and increase the number of covers
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
Passenger Service Agent
G2 Secure Staff
Tampa, United States
11.2023 - 01.2024
- Checked in my luggage and double-checked that all of my carry-on items complied with federal regulations
- Engaged customers and used active listening and effective interpersonal skills to provide high levels of customer service to each individual
- Tagged baggage and directed it to the proper loading and screening location
Customer Care Agent/ Team Leader
Digicel
Trinidad and Tobago
05.2020 - 07.2021
- Trained and mentored new team members, enhancing productivity and customer service quality.
- Extended customer subscriptions while offering discounts to increase retention rates.
- Communicated merchandise needs to supervisors promptly, ensuring swift issue resolution.
Education
Associate of Science - Veterinary Medicine (Pre-Veterinarian)
Hillsborough Community College
Tampa, FL01.2028
Certificate - Aviation (Flight Attendant)
Sital
Charlieville, Chaguanas01.2020
High School -
ASJA Girls' College Charlieville
Charlieville, Chaguanas01.2019
Skills
- Salesforce and Zoho CRM
- Help desk and customer support
- Active listening and conflict resolution
- Remote training and etiquette
- Team collaboration and problem-solving
- Microsoft Office applications
- Tech proficiency and time zone awareness
- Intercom and Slack
Skills
Salesforce, Zoho CRM, Zen desk, Fresh desk, Slack, Microsoft, Intercom, Help desk, Quick books, G-suit, PowerPoint, Patience, Problem-Solving, Active Listening, Tech Proficiency, Time Zone Awareness, Remote Training and Learning, Remote Etiquette, Trainable
Timeline
Senior Sales Representative
Amerigroup
08.2024 - Current
Server
Venue 2106
06.2024 - 07.2025
Passenger Service Agent
G2 Secure Staff
11.2023 - 01.2024
Customer Care Agent/ Team Leader
Digicel
05.2020 - 07.2021
Associate of Science - Veterinary Medicine (Pre-Veterinarian)
Hillsborough Community College
Certificate - Aviation (Flight Attendant)
Sital
High School -
ASJA Girls' College Charlieville
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