Anastasia Ashton
Tampa,FL
Summary
Dynamic Senior Sales Representative at Amerigroup with a proven track record in maximizing profitability through effective negotiation and customer engagement. Skilled in Salesforce and active listening, I excel in training teams to enhance service quality and drive results. Passionate about delivering exceptional customer experiences and fostering collaboration.
Overview
5
5
years of professional experience
Work History
Senior Sales Representative
Amerigroup
Tampa, FL
08.2024 - Current
- Engaged customers with open-ended questions to identify product and service needs.
- Delivered comprehensive assistance during store visits, guiding merchandise selection and purchase completion.
- Negotiated sale terms with customers to maximize profitability.
- Trained employees on best practices, reducing process lags and improving efficiency.
Server
Venue 2106
Tampa, United States
06.2024 - 07.2025
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Bussed, cleaned, and set tables to ensure quick turnover and increase the number of covers
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
Passenger Service Agent
G2 Secure Staff
Tampa, United States
11.2023 - 01.2024
- Checked in my luggage and double-checked that all of my carry-on items complied with federal regulations
- Engaged customers and used active listening and effective interpersonal skills to provide high levels of customer service to each individual
- Tagged baggage and directed it to the proper loading and screening location
Customer Care Agent/ Team Leader
Digicel
Trinidad and Tobago
05.2020 - 07.2021
- Trained and mentored new team members, enhancing productivity and customer service quality.
- Extended customer subscriptions while offering discounts to increase retention rates.
- Communicated merchandise needs to supervisors promptly, ensuring swift issue resolution.
Education
Associate of Science - Veterinary Medicine (Pre-Veterinarian)
Hillsborough Community College
Tampa, FL01.2028
Certificate - Aviation (Flight Attendant)
Sital
Charlieville, Chaguanas01.2020
High School -
ASJA Girls' College Charlieville
Charlieville, Chaguanas01.2019
Skills
- Salesforce and Zoho CRM
- Help desk and customer support
- Active listening and conflict resolution
- Remote training and etiquette
- Team collaboration and problem-solving
- Microsoft Office applications
- Tech proficiency and time zone awareness
- Intercom and Slack
Skills
Salesforce, Zoho CRM, Zen desk, Fresh desk, Slack, Microsoft, Intercom, Help desk, Quick books, G-suit, PowerPoint, Patience, Problem-Solving, Active Listening, Tech Proficiency, Time Zone Awareness, Remote Training and Learning, Remote Etiquette, Trainable
Timeline
Senior Sales Representative
Amerigroup
08.2024 - Current
Server
Venue 2106
06.2024 - 07.2025
Passenger Service Agent
G2 Secure Staff
11.2023 - 01.2024
Customer Care Agent/ Team Leader
Digicel
05.2020 - 07.2021
Associate of Science - Veterinary Medicine (Pre-Veterinarian)
Hillsborough Community College
Certificate - Aviation (Flight Attendant)
Sital
High School -
ASJA Girls' College Charlieville
Similar Profiles
Rosalyn Y. PhillipsRosalyn Y. Phillips
Statewide Manager, Provider Relationship Account Mgt at AmerigroupStatewide Manager, Provider Relationship Account Mgt at Amerigroup
Lorna E. KachajeLorna E. Kachaje
Outreach Care Specialist at AmerigroupOutreach Care Specialist at Amerigroup
Rhonda SmithRhonda Smith
Nursing Facility Provider Consultant at AmerigroupNursing Facility Provider Consultant at Amerigroup