Anastasia Chardt
Boiling Springs,SC
Summary
Able to learn new processes quickly and adapt to different customer and company needs. Hardworking, focused, and diligent with good people and problem-solving abilities. Experienced in managing operations with exceptional project coordination and analytical problem-solving skills. Effective in resolving disputes and coordinating diverse teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Operations Administrator
FedEx Ground
09.2025 - Current
- Evaluated international packages to ensure proper processes were completed
- Utilized FedEx systems to track shipments, ensuring accurate data entry and reporting.
- Conducted thorough inspections of hazardous materials for compliance with safety regulations.
- Analyzed dispatch data to identify trends and recommend solutions for service improvement.
Waitress
CityRange
11.2022 - 02.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Managed order processing efficiently, coordinating with kitchen staff for timely delivery of meals.
Operations Coordinator
FedEx Ground
07.2017 - 01.2022
- Monitored facility reporting metrics related to service, safety, cost and quality daily
- Assisted in training new team members on operational procedures and company policies for effective onboarding.
- Reviewed inaccuracies in generated reports with appropriate parties to include administrative staff and BC/AOs
- Communicated with BC/AOs of Independent Contractors (ICs), Independent Service Providers (ISPs) and temporary agency employees regarding day-to-day operations including IC/ISP requested load plan changes and implemented these changes into Vision/VRP systems
- Reviewed operational metrics with BC/AOs that will affect daily planning and performance including service and customer satisfaction
- Maintained and updated vehicle maintenance information on all temporary and/or company-owned assets
- Responsible to ensure contractually agreed upon standards and Department of Transportation (DOT) requirements are adhered to for both company and vendor equipment
- Created and maintained files for company and vendor equipment and ensured that all relevant insurance and maintenance documents are accurate and up to date
- Created and maintained files in accordance with DOT regulations for all drivers (IC, ISP and Temporary)
- Assisted in developing and implementing corrective action plans if any discrepancies or violations are found in Business Control Self-Assessment (BCSA) tests for the appropriate area
- Coordinated dispatch of linehaul transportation equipment
- Accurately recorded all dispatch events to ensure timely delivery and pickup of trailers
- Completed yard inventory and verified location of equipment
- Investigated and reported linehaul schedule delays, accidents and equipment failures, and implemented contingency plans which ensure on-time load delivery in the event of an en-route trailer breakdown or accident
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
Bachelor of Science - Wildlife And Fisheries Biology
Clemson University
Clemson, SC2019
Skills
- Customer service
- Administrative oversight
- Document management
- Schedule coordination
Certification
- Scuba Certified
- First Aid Certified
- CPR Certified
Timeline
Senior Operations Administrator
FedEx Ground
09.2025 - Current
Waitress
CityRange
11.2022 - 02.2024
Operations Coordinator
FedEx Ground
07.2017 - 01.2022
Bachelor of Science - Wildlife And Fisheries Biology
Clemson University