Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anastasia Core

Senoia,GA

Summary

Hardworking and detail oriented professional. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Strong work ethic and effective communication skills.

Overview

7
7
years of professional experience

Work History

Ocean Import Supervisor

Savino Del Bene
Atlanta, GA
09.2025 - Current
  • Provided guidance and support, as well as trained and mentored staff on import procedures and best practices.
  • Developed standard operating procedures for efficient import workflows.
  • Evaluated existing processes related to imports and suggested improvements where necessary.
  • Monitored shipments from origin through destination port, ensuring timely delivery and accuracy of documentation.
  • Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.

Customer Service. International Services

RIM LOGISTICS
Peachtree City, Georgia
10.2024 - 09.2025
  • Recognized by management for providing exceptional customer service.
  • Organized transportation of goods by air, sea or land to meet customer requirements.
  • Performed highly accurate data entry, such as updating shipment information into company systems, meeting KPI's consistently.
  • Negotiated competitive rates from carriers to reduce costs associated with shipping operations.
  • Responded promptly to customer inquiries related to freight forwarding services provided.
  • Interacted with customers via phone and email regarding the status of their freight.

Customer Service Staff

Publix Supermarkets
02.2019 - Current
  • Operated in dynamic, busy environments, providing high quality service to over 300 customers per day
  • Preventing store losses by using attention to detail
  • Assisting customers by responding to inquiries, addressing and resolving escalated issues to ensure customer satisfaction
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Processing and issuing Money Orders and Western Union inquiries
  • Balancing cash registers and lottery tills
  • Performed store closing and opening duties, managing a team of 6 in completing front end tasks in a timely manner.

Ocean/ Air Import Agent

Leman USA
Los Angeles, CA
08.2021 - 10.2024
  • Tracking shipments, creating and updating shipping spreadsheets for customers daily
  • Booking, maintaining shipment files and billing them in timely manner
  • Communicating with overseas offices, steamship lines and trucking agencies regarding the status of shipment and further details via email and/or telephone
  • Communicating precisely with customer via telephone, email and/or Team/Zoom meetings
  • Receiving, reviewing and processing any documentation
  • Filing ISF timely
  • Ensuring proper documentation is shared with customers, brokers and agents in timely manner
  • Overseeing clearance and release of shipments from customs, SSL, etc
  • Monitoring the delivery status of each shipment
  • Creating and delivering accurate, same business day quotes for customers
  • Working with different vendors on best pricing.
  • Managed daily operations including data entry into system databases.

Ocean Import Coordinator

Savino Del Bene
12.2019 - 08.2021
  • Communicating clearly and concisely with customers, overseas offices, steamship lines and trucking agencies regarding the status of shipment and further details via email and/or telephone
  • Receiving, reviewing, and processing documentation for accounts
  • Ensuring the documentation gets released to brokerage, customers, and agents in timely manner
  • Monitoring the release of goods from the carrier, examinations, and Customs
  • Tracking shipments, creating and updating shipping spreadsheets for customers weekly
  • Maintaining shipments files and billing them in timely manner
  • Meeting both internal and external customers in a cooperative and professional manner.
  • Prepared documents such as commercial invoices, packing lists, and bill of ladings.

Education

Cargowise Certified - Technology Education

WiseTech Global
Peachtree City, Georgia
05-2025

Bachelor of Business Administration in Business Administration -

American Intercontinental University
Atlanta, GA
01.2016

Skills

  • Quick Learner
  • Database Administration
  • Multi-line Phone Proficiency
  • Computer Proficient
  • Customer Service Oriented
  • Team Leader
  • Ability to Work in a Fast-Paced Environment
  • Microsoft Office Proficient
  • Team Management
  • Freight
  • Logistics
  • SSL/ Airlines
  • Payment Processing
  • Invoicing
  • Vendor Relations
  • Freight operations
  • Records Management
  • Shipment monitoring
  • Cargowise Certified

Languages

  • English, Expert
  • Ukrainian, Expert
  • Russian, Expert

Timeline

Ocean Import Supervisor

Savino Del Bene
09.2025 - Current

Customer Service. International Services

RIM LOGISTICS
10.2024 - 09.2025

Ocean/ Air Import Agent

Leman USA
08.2021 - 10.2024

Ocean Import Coordinator

Savino Del Bene
12.2019 - 08.2021

Customer Service Staff

Publix Supermarkets
02.2019 - Current

Cargowise Certified - Technology Education

WiseTech Global

Bachelor of Business Administration in Business Administration -

American Intercontinental University
Anastasia Core