Anastasia Crawford
Portland,Oregon
Summary
Honors psychology student with a focus on communication and anthropology, bringing extensive experience in operational coordination and team mentorship. Successfully managed high-volume events and improved workflows, fostering collaboration and enhancing the overall employee experience. Seeking a business support role to leverage skills in a dynamic corporate environment.
Overview
11
11
years of professional experience
Work History
Senior Care Associate & Data Analyst
Providence Health Plan
Remote
07.2023 - Current
- Selected as a mentor and trainer for new employees, providing onboarding support, coaching, performance feedback, and ongoing guidance to promote successful integration and development.
- Serve as evening floor point person/acting lead, supporting daily operations, monitoring service levels, coordinating workflow, assisting with escalations, and helping maintain team performance standards.
- Collaborate with leadership and cross-functional teams to communicate operational needs, resolve issues, improve workflows, and support department priorities.
- Analyze operational reports and performance trends to assist with staffing decisions, scheduling, and workflow optimization.
- Coordinated real-time operational needs by monitoring queues, identifying coverage gaps, and communicating priorities to support seamless daily operations.
- Identified recurring service and workflow issues and communicated actionable recommendations to leadership to enhance team efficiency and customer experience.
- Manage competing priorities in a high-volume environment while exercising sound judgment, maintaining professionalism, and handling sensitive member information with discretion.
- Facilitated team communication by contributing to meetings, sharing operational feedback, and identifying opportunities for collaborative problem-solving.
- Participated in employee-focused committees to enhance workplace culture, engagement, morale, and overall employee experience.
Pre-k Teacher
Touchstone
Portland, USA
03.2020 - 07.2023
- Managed daily classroom operations, scheduling, staffing coordination, and resource allocation to foster an organized and supportive team environment.
- Collaborated with teachers, staff, and leadership to coordinate events and align priorities with organizational goals.
- Built strong relationships with families, staff, and leadership through clear communication, active listening, and professional problem-solving.
- Facilitated onboarding and mentorship of team members through targeted training and day-to-day guidance.
- Resolved behavioral and interpersonal challenges using sound judgment, de-escalation, conflict resolution, and relationship-focused communication.
- Adapted quickly to changing priorities and individual needs while managing multiple responsibilities in a fast-paced environment.
Director of Events
Pumpkin Ridge Golf Course
North Plains, USA
07.2015 - 03.2020
- Coordinated and managed 120 events annually, ensuring timely execution of logistics, staffing, and vendor management while maintaining client satisfaction.
- Managed events ranging from 50–500 guests, balancing competing priorities, deadlines, and operational needs while maintaining a high standard of service.
- Built and maintained relationships with 30–50 vendors, sponsors, and community partners to enhance event quality and execution.
- Coordinated teams of 40–60 employees delegating responsibilities, communicating priorities, and resolving real-time operational challenges.
- Served as a primary point of contact for clients, vendors, sponsors, staff, and guests, building strong professional relationships and communicating information clearly and efficiently.
- Managed registration, event schedules, logistics, staffing needs, and last-minute changes while maintaining organization and professionalism in a fast-paced environment.
- Resolved operational and customer concerns using sound judgment, discretion, and problem-solving skills.
- Collaborated cross-functionally with internal teams and external partners to improve event execution, workflow efficiency, and overall guest experience.
- Executed marketing and outreach initiatives through email communications, social media, and promotional campaigns to engage community and increase event visibility.
Education
Bachelor of Science - Applied Psychology
Portland State University
Portland, Or06-2027
Skills
- Proficient
- Time management
- Conflict Resolution
- Communication
- Team player
- Goal-oriented
- Data analysis
Volunteer Experience
- The Oregon Dog Rescue, Portland, Oregon, 11/01/24- Current
- Grief Group Facilitator, The Dougy Center, Portland, Oregon, 02/01/26- Current
- Kitchen Crew & Service, Blanchet House, Portland, Oregon, 03/01/20- 10/01/24
Timeline
Senior Care Associate & Data Analyst
Providence Health Plan
07.2023 - Current
Pre-k Teacher
Touchstone
03.2020 - 07.2023
Director of Events
Pumpkin Ridge Golf Course
07.2015 - 03.2020
Bachelor of Science - Applied Psychology
Portland State University