ANASTASIA DIXON
Philadelphia,PA
Summary
Operations Director with extensive experience at Dentify LLC, recognized for converting underperforming locations into multi-million-dollar successes. Specializes in quality control and operational efficiency, with a strong focus on strategic planning and team coordination. Proven ability to drive compliance and enhance performance through targeted training and data analysis.
Overview
11
11
years of professional experience
Work History
Operations Director and Strategic Planner
Dentify LLC, PA
, PA
01.2022 - Current
- Transformed two underperforming locations into multi-million-dollar operations within six months.
- Oversaw daily operations at Dentify LLC, ensuring adherence to quality standards and safety regulations.
- Developed operational policies that streamlined processes and elevated efficiency across teams.
- Coordinated cross-functional teams to enhance workflow efficiency and communication.
- Trained staff on quality control principles and techniques to bolster compliance.
- Implemented Quality Control policies and procedures to standardize operations.
- Conducted regular audits to identify process improvements and ensure compliance.
- Monitored financial performance and executed cost-reduction strategies to increase profit margins.
Operations Manager and Strategic Planner
Comfort Dental North Powers, CO
Colorado Springs, CO
01.2017 - 01.2022
- Ensured precise reporting and compliance while maintaining daily operations of profitable dental practice.
- Established and monitored performance goals and key performance indicators for staff.
- Served as OSHA/HIPAA compliance officer, upholding workplace safety and health standards.
- Instructed staff on quality control principles to enhance service excellence.
- Executed human resources functions, including recruitment aligned with Colorado HR regulations.
- Administered budgets for contracts and supplies to control operational expenses effectively.
- Trained staff on safety protocols and quality assurance practices to maintain high service standards.
- Managed documentation for quality control reports to ensure regulatory compliance.
Insurance Specialist and Assistant Manager
Comfort Dental Falcon Hills
Falcon, CO
01.2015 - 01.2017
- Spearheaded OSHA compliance initiatives for office staff to ensure workplace safety.
- Trained new employees on insurance protocols and quality control best practices.
- Utilized Dentrix software to enhance patient care and streamline customer service.
- Verified daily insurance coverage for treatments, maintaining accurate documentation.
- Reviewed patient records for completeness and adherence to HIPAA regulations.
- Posted dental insurance billing and payments with precision.
- Processed insurance claims to facilitate timely reimbursement of services.
- Managed patient records, updating insurance information without delay.
Education
Lean Six Sigma Green Belt - Healthcare
SSGI
Boston, MA07.2025
Master's - Healthcare Administration (MHA)
COLORADO STATE UNIVERSITY
Fort Collins, CO07.2024
Bachelor of science (B.S.) - Applied Social Science
COLORADO STATE UNIVERSITY
Fort Collins, CO03.2020
Expanded Dental Assistant Program -
UNIVERSITY OF CALIFORNIA, LOS ANGELES
Los Angeles, CA09.2006
Skills
- Quality assurance and control
- Operational efficiency
- Key performance indicators
- Staff training and development
- Safety management
- Risk mitigation
- Operations oversight
- Strategic planning
- Budgeting and cost control
- Analytical thinking
- Data analysis
- Project management
References
- Akpo, Omene, CEO/Owner, (215) 609-8649, Dentify LLC
- Dustin, Dial, Practice Owner, (310) 721-7370
- Raj, Faldu, Associate Dentist, (484) 467-4426
Timeline
Operations Director and Strategic Planner
Dentify LLC, PA
01.2022 - Current
Operations Manager and Strategic Planner
Comfort Dental North Powers, CO
01.2017 - 01.2022
Insurance Specialist and Assistant Manager
Comfort Dental Falcon Hills
01.2015 - 01.2017
Lean Six Sigma Green Belt - Healthcare
SSGI
Master's - Healthcare Administration (MHA)
COLORADO STATE UNIVERSITY
Bachelor of science (B.S.) - Applied Social Science
COLORADO STATE UNIVERSITY
Expanded Dental Assistant Program -
UNIVERSITY OF CALIFORNIA, LOS ANGELES
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