Vincent Ford
Parlin,NJ
Summary
Highly accomplished, versatile manager with more than 20 years’ experience in the Transportation and Tourism industry. Requiring strong organizational, analytical, and follow through capabilities. Dynamic problem solver with proven effectiveness in identifying inefficiencies and implementing corrective measures to reduce cost, strengthen business relationships and ensure customer satisfaction.
Exceptional interpersonal and communication skills relating to colleagues, employees, vendors, and customers.
Overview
29
29
years of professional experience
1
1
Certification
Work History
General Manager - Northeast Operations
The Landline Company
02.2023 - 10.2023
- Northeast Regions Leader, overseeing partnerships with American and United Airlines
- Serving Lancaster, PA, Allentown, PA, Newark, NJ and Atlantic City, NJ
- Successfully launched first Airside to Airside bus operation in the USA
- Increased driver staffing by 30% to handle anticipated growth & customer demand, all while staying within budgeted fiscal alignment
- Clearly communicate company operational performance standards to team members and drive achievement towards projected goals
- Maintain knowledge of company's regulatory obligations and ensure Landline's compliance with all applicable DOT, FMCSA and FAA regulations, including safety and security policies, duty time requirements, and vehicle standards
- Maximize operational performance by driving safety-first culture and ensuring alignment between teams at different locations
- Oversee regions Fleet management
- Manage Vehicle Ops Mgr., Site Operations Managers and their assigned duties
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results
- Drove successful execution of large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities
Director of Operations
Mass Transportation/SmartCare Medical Services
10.2022 - 02.2023
- Manage and oversee student and medical transportation operations
- Manage all staff related to the effective function of the business, including office manager, fleet manager, EMT supervisor, dispatchers, mechanics, EMT's, school bus driver, bus aides
- Oversee all employee scheduling and shifts
- Recruit, hire all staff for operation, Increased Mavo, CDL, and EMT staff by 35% within 120-day period via aggressive hiring campaign
- Oversee employee retention initiatives
- Oversee corrective action process, working in tandem with the HR dept
- Oversee all supplies (office & garage) purchases follow company guidelines
- Build/strengthen positive relationships with all vendors
- Uphold quality control standards in an effort to ensure customer satisfaction
- Serve as company liaison at various functions
- Effectively and clearly communicate company goals to all company employees
- Fleet Management, including the fleet maintenance staff
- DOT Compliance
- Oversee all the preventive vehicle maintenance performed by staff and outside vendors.
General Manager
BBZ Limousine & Livery Service, Inc.
07.2021 - 10.2021
- Managed and oversaw all chauffeur, customer service and operations staff
- Ensuring outstanding customer satisfaction, and optimal chauffeur productivity
- Monitored and ensured staff adhered to all company policies and procedures
- Coordinated schedules and assigned staff members' and employees' shifts
- Managed Customer Service Dept, Dispatch Dept, Fleet Maintenance Dept
- Upheld quality control standards to develop and retain positive customer relationships
- Conduct investigative reports as it relates to customer incidents and work to swiftly resolve outstanding issues satisfying all the consumers' needs
- Responsible for managing the process for all vehicle maintenance and fleet data, including fuel reports, parts purchases and usage and vehicle accident reports.
Regional Operations Manager Delaware Valley
Addison Lee North America
01.2013 - 12.2019
- Managed and oversaw all chauffeur/driver and operations staff in the Delaware Valley Region
- Ensuring outstanding customer satisfaction, and optimal chauffeur productivity
- Successfully implemented aggressive recruitment campaign for potential chauffeurs, dispatchers, customer service agents and operations staff within the Delaware Valley region
- Increased staffing by 40% to meet forecasted growth and customer demand
- Fleet Management, including fleet maintenance staff in both locations, utilizing Samsara and proprietary software, overseeing preventive vehicle maintenance performed by staff and outside vendors, for over 80 vehicles assigned to the region
- Managed regulatory compliance for vehicles and drivers in region, ensuring compliance with appropriate regulatory authority within specific service area, (NJ MVC, PA MVC, PA Parking Authority, Dell Dot, DOT, FMCSA)
- Responsible for ensuring record keeping process is in place for all vehicle maintenance and fleet data, including fuel reports, parts purchases and usage and vehicle accident reports
- Oversaw and upheld safety policies and initiatives to limit exposure to 'at fault' events
- Uphold quality control standards to develop and retain positive customer relationships
- Conduct investigative reports as it relates to customer incidents and work to swiftly resolve outstanding issues satisfying all consumers' needs
- Managed budgets, and KPI goals assigned to each branch
- Managed Vendor relationships
- Building relationships with various vendors to service company vehicles in an effort to minimizing downtime and loss revenue.
Consultant
Kyizen Consulting Group East Coast Division
03.2012 - 01.2013
- Collaborate with Corporate Clients and Small Business Owners to identify organizational deficits
- Create a program, operational standards and/or policies to ensure continual improvement utilizing Kaizen Principles
- Deliver content and provide leadership to staff, current and prospective organization leaders
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines
- Managed client relationships through regular check-ins and updates on project progress.
Director of Operations
OnBoard New York Tours / New York Party Shuttle
07.2009 - 03.2012
- Manage all operational aspects of the New York region
- Direct report to CEO of a Multi-Million Dollar Tour Company
- Develop and implement procedures and controls to promote effective communication and constructive workflow within the organization
- Establish and uphold operating policies consistent with vision of the CEO and BOD
- Ensure organization's external activities and internal operations are in compliance with local, state and federal regulations (federal and state DOT)
- Forecast and plan for ride volumes as they relate to employee staffing and vehicle acquisition
- Uphold quality control standards to develop and retain positive customer relationships
- Including investigation and incident resolution
- Effectively manage and oversee the maintenance of the fleet of company vehicles (Buses, vans, SUVs')
- Develop, nurture and grow meaningful and valuable strategic relationships, via 3rd Party vendor relationships
- Works independently, responsible for compliance and overall budget of the firm
- Acts as the liaison with the Home Office with regards to Ethics & Compliance, Licensing, Payroll and Human Resources (hiring, corrective actions, coaching, reviews, and terminations)
- Makes sound recommendations to CEO and BOD to stimulate companies' growth, and increase longevity and profitability
- Assist the sales and operations team to record sales growth.
Operations Manager
Dav El Chauffeured Transportation
03.2002 - 03.2009
- Responsibility for managing the daily functions for all work in the New York Metro Region
- Forecast and plan for ride volumes as they relate to employee staffing and vehicle acquisition
- Uphold quality control standards to develop and retain positive customer relationships
- Conduct investigative reports as it relates to customer incidents and work to resolve outstanding issues satisfying all the consumers' needs
- Review all chauffeur applicants and make appropriate hiring decisions
- Facilitate all new employees training, guiding all potential employment candidates through the company's chauffeur training module
- Assist General Manager in the daily operational needs of the branch
- Attend sales meetings to identify and address customer needs and/or issues.
Team Leader
American Express Travel Related Services
08.2001 - 03.2002
- Responsible for directing the daily activities of the Order Fulfillment Unit which include the pick/pack process for Travelers Cheques, Foreign Cash and Non-Financial Supplies, staffing, training, scheduling and planning work, and supervising the efficient utilization of space, equipment and staff to meet order requirements and quality standards
- Key responsibilities include development of staff, coaching, providing feedback, maintenance of the department and assigned equipment, supervision of the safety program, department and inventory security and to assist the Service Delivery Leader with cost control, analysis and budgeting
- The Team Leader serves as an interface and coordinator within the Order Fulfillment department.
Operations Manager
Boston Coach
05.1999 - 05.2001
- Responsible for managing the daily operation of two satellite locations within the New York Metro Region (Flushing, NY, Princeton, NJ, Elizabeth, NJ) with operations supervisors reporting
- Forecast and plan for daily, monthly, and yearly ride volumes as they relate to employee staffing and vehicle acquisition
- Manage the quality initiative and develop positive customer relationships through careful negotiations
- Resolving all outstanding customer issues
- Review driver applicants and make appropriate hiring decisions
- Assist the Director of Operations in the daily needs of the branch
- Responsible for resolving all outstanding parking summonses issued to company vehicles.
Operations Supervisor
Boston Coach
06.1994 - 05.1999
- Responsible for supervising the dispatch operation, including the training, scheduling of dispatchers in the New York Metro Region
- Maintain driver database with emphasis on accuracy and timeliness
- Manage the Dispatch department in all 3 sites.
Education
Associate degree - Business Management
New Jersey City State University
Jersey City, NJ05.1989
Skills
- DOT compliance
- Process Improvement
- Project Management
- Effective Communicator
- Leadership / Team Management
- Workflow Planning
- Budget/Expense Control
- Quality Assurance Control
- Schedule Management
- Performance Improvement
- Training and coaching
- Strategic Planning
- Inventory Management
- Operations Management
- Facility Management
- Microsoft Office Suite
- Fleetio- Fleet Maintenance
- Samsara
- Critical Thinker
- Effective leader
- Customer Relationship Management
- Verbal and written communication
- Process Improvements
- Performance Evaluations
- Staffing
- Recruitment
- Expense Control
- Interpersonal Skills
Websites
Certification
06/2023, Ground Security Coordinator, American Airlines
Timeline
General Manager - Northeast Operations
The Landline Company
02.2023 - 10.2023
Director of Operations
Mass Transportation/SmartCare Medical Services
10.2022 - 02.2023
General Manager
BBZ Limousine & Livery Service, Inc.
07.2021 - 10.2021
Regional Operations Manager Delaware Valley
Addison Lee North America
01.2013 - 12.2019
Consultant
Kyizen Consulting Group East Coast Division
03.2012 - 01.2013
Director of Operations
OnBoard New York Tours / New York Party Shuttle
07.2009 - 03.2012
Operations Manager
Dav El Chauffeured Transportation
03.2002 - 03.2009
Team Leader
American Express Travel Related Services
08.2001 - 03.2002
Operations Manager
Boston Coach
05.1999 - 05.2001
Operations Supervisor
Boston Coach
06.1994 - 05.1999
Associate degree - Business Management
New Jersey City State University
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