ANASTASIA DRISCOLL
Muskogee,OK
Summary
Goal-oriented and dedicated to high levels of customer satisfaction and meeting aggressive business goals. Great worker and willing to work anytime needed. Friendly and enthusiastic manager with at least four years of specialization in helping with management. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Focused and methodical QC offering expertise in inspecting, testing and quality monitoring of data and hard drive materials. Demonstrated success in upholding standards, monitoring safety and promoting excellence in all areas of production. Experienced in producing detailed reports and maintaining thorough records.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Muskogee County Assessor
Muskogee, OK, OK
07.2022 - Current
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Troubleshot shortages and overages to support quality control efforts.
- Led team engagement to assist cross-functional departments and achieve goals.
- Executed on-time and under budget project management to resolve complex issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
- Used strong research skills to improve understanding of local areas and properties.
- Maintained up-to-date knowledge of local market information.
- Utilized data regarding nearby properties to help determine value on property being appraised.
- Stayed current with different lender standards and documentation requirements.
- Considered important factors such as locations, market values and replacement costs when valuing properties.
Quality Control Inspector
Pathway Services INC
Broken Arrow, OK
04.2019 - 11.2021
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Wrote detailed reports outlining performance, quality and defect rates.
- Completed non-destructive tests and conducted continuous inspections.
- Used specialized tools to take precise measurements of various aspects of samples.
- Consulted with engineers to resolve quality, production and efficiency problems.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Notified supervisors about production problems and helped identify and correct concerns.
- Documented, filed and maintained proper inspection records and quality assurance documents.
- Completed thorough inspects of finished products in compliance with established protocols and compared results against production specifications.
- Inspected, tested and measured materials, products and installations against specifications.
- Completed evaluations by properly using various gauges, tools and equipment.
- Assessed finished items for defects and ordered reworks to eliminate irregularities.
- Measured product dimensions to assess compliance with specifications.
- Recommended corrective actions to minimize rate of product defects.
- Documented inspection information and compiled data into reports for dissemination to management.
- Followed industry standards and manufacturer instructions to calibrate measurement tools.
- Performed months of reviews to check for defects.
Manager
Simple Simon's Pizza
Fort Gibson, OK
04.2017 - 11.2018
- Punctual
- Confident
- Hard Working
- Active Listening
- Customer and Personal Service, The responsibilities as a manager at Simple Simons was setting up events/catering and as well as birthday parties
- Train or coordinate the training of employees in operations, safety, environmental issues, or technical issues
- Supervise employees to ensure quality of work or adherence to safety regulations or policies
- Develop relationships and communicate with customers.
Dietary Aide
Country Gardens
Muskogee, OK
03.2015 - 02.2016
- Stock ingredients and monitor inventory
- Assist in keeping track of expenses/menu planning.
Education
High School Diploma -
Boulevard Christian Academy
Muskogee, OK05.2014
Some College (No Degree) - Educational Assessment, Testing, And Measurement
Central Local Government Technology
StillwaterSkills
- Marketing
- Issue and conflict resolution
- Analytical
- Customer service
- Project management
- Inspection procedures
- Production experience
- Quality control
- Safety procedures
- Reporting and analysis
- Inspection documentation
- Product testing
- Reporting and documentation
- Planning & organizing
- Computer skills
- Value Assessment
- Market Understand
- Property Inspection
- Research Abilities
- Measurement Skills
- Property Valuations
- Legal Requirements
- Market Value Comparison
- Estimation Skills
- Background With Personal Properties
- Supervision & Leadership
- Good Work Ethic
- Problem Resolution
- Customer Service
- Microsoft Office
- Computer Skills
- Basic Math
- Friendly, Positive Attitude
- Data Management
Timeline
Customer Service Specialist
Muskogee County Assessor
07.2022 - Current
Quality Control Inspector
Pathway Services INC
04.2019 - 11.2021
Manager
Simple Simon's Pizza
04.2017 - 11.2018
Dietary Aide
Country Gardens
03.2015 - 02.2016
Some College (No Degree) - Educational Assessment, Testing, And Measurement
Central Local Government Technology
High School Diploma -
Boulevard Christian Academy