Anastasia Geels
Brookville,OH
Summary
Seeking a full-time position where extensive experience will be further developed and utilized. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. My future ambition includes helping families, especially children, through difficult circumstances that they may encounter.
Overview
20
20
years of professional experience
Work History
Account Manager
Taylor Communications
01.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
Customer Service Rep
IMI Precision
02.2016 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Order Entry
- Data Entry
- Updated account information to maintain customer records.
Secretary
The Setup Man, Inc.
01.2013 - 12.2016
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Customer Service Rep
Environmental Doctor
03.2014 - 12.2015
- Prepare the technicians paperwork for the next day, and process the paperwork from the previous day
- Provided primary customer support to internal and external customers.
- File and retrieve corporate documents
- Invoicing
- Close up the office
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Secretary
Amish Country Popcorn
09.2004 - 01.2013
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- Answered multi-line phone system and enthusiastically greeted callers.
- Greet visitors and determine whether they should be given access to specific individuals
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- File and retrieve corporate documents, records, and reports
- Open, sort, and distribute incoming correspondence, including faxes and email
- Process payroll information.
Education
Bachelor of Science - Psychology of Human Relations
Indiana Wesleyan University
Marion, IN08.2024
Associate of Science - Business
Indiana Wesleyan University
Marion, IN10.2020
High School Diploma -
Faith Christian Academy
Berne05.2008
Skills
- Account Management
- Goals and performance
- Documentation And Reporting
- Customer Service
- Teamwork and Collaboration
- CRM Systems
- Goal Setting
- Data Analytics
- Team Training
- Microsoft Word, Excel, PowerPoint expertise
References
References upon request.
Timeline
Account Manager
Taylor Communications
01.2019 - Current
Customer Service Rep
IMI Precision
02.2016 - 01.2019
Customer Service Rep
Environmental Doctor
03.2014 - 12.2015
Secretary
The Setup Man, Inc.
01.2013 - 12.2016
Secretary
Amish Country Popcorn
09.2004 - 01.2013
Bachelor of Science - Psychology of Human Relations
Indiana Wesleyan University
Associate of Science - Business
Indiana Wesleyan University
High School Diploma -
Faith Christian Academy
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