Anastasia Gulley
Lancaster
Summary
Results-driven claims specialist recognized for strong analytical and communication skills. Successfully identified trends to streamline processes and improve customer satisfaction, ensuring compliance and accuracy.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bath & Body Works
95 W Main St New Albany, OH
07.2024 - 03.2026
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in product selection, ensuring a positive shopping experience.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Collaborated with team members to maintain store presentation and merchandising standards.
- Handled customer complaints with empathy, leading to improved satisfaction levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Tax Examiner
TurboTax
5301 Alpha Rd Dallas, Tx
11.2024 - 02.2026
- Reviewed and processed tax returns for accuracy and compliance with IRS regulations.
- Identified discrepancies in tax filings and communicated findings to clients for resolution.
- Assisted clients with inquiries regarding tax laws, deductions, and filing procedures.
- Utilized TurboTax software to analyze taxpayer information and streamline return processing.
- Maintained up-to-date knowledge of changing tax legislation to ensure accurate reporting.
- Communicated with taxpayers in writing and by telephone.
- Conducted comprehensive audits, uncovering hidden assets or unreported income to ensure proper taxation was enforced according to regulations.
Claims Specialist
Amazon
1301 Chalk Hill Rd Dallas, Tx
05.2022 - 12.2023
- Evaluated and processed claims to ensure compliance with company policies and procedures.
- Collaborated with cross-functional teams to resolve customer inquiries and expedite claim resolutions.
- Analyzed claim data to identify trends and recommend process improvements for efficiency.
- Assisted in developing training materials for new team members, enhancing onboarding experience.
- Conducted regular reviews of claims processes, contributing to continuous improvement initiatives.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Conducted detailed investigations into suspicious claims, successfully identifying and addressing fraudulent activities.
Education
High School Diploma -
Desoto HighSchool
06-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Payment processing
- Follow-up skills
- Call management
- Paperwork processing
- Appointment scheduling
- Order processing
- Clerical support
- Quality control
- Filing
- Order fulfillment
- Brand representation
- Warehousing functions
Languages
English
Full Professional
Timeline
Tax Examiner
TurboTax
11.2024 - 02.2026
Customer Service Representative
Bath & Body Works
07.2024 - 03.2026
Claims Specialist
Amazon
05.2022 - 12.2023
High School Diploma -
Desoto HighSchool